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Useful Information

printable_guide for rider safety and guests with disabilities. This guide covers services for the deaf and hard of hearing, guests with wheelchairs, service animals, oxygen tanks and more. This is a very handy guide and covers both Universal Studios and Islands Of Adventure.

GUEST SERVICES

firstaidFIRST AID
A First Aid Station is located at Family Services, located near the Studio Audience Center. The main Health Services station is located on Canal Street between the New York Street Set and the San Francisco Street Set, right across from Beetlejuice’s Graveyard Revue.
 
CHILD/BABY SWAP AREAS
These areas are available at each attraction, at each park, to allow parents to take turns watching their child while the other rides. For further information or instructions, please ask a ride attendant upon arrival to the theme park.
 
RESTROOMS
Restroom facilities are located throughout the theme park. All restrooms have wheelchair-accessible facilities and offer diaper-changing areas in both the men’s and women’s restrooms in the theme parks. 
 
NURSING FACILITIES
Nursing facilities and a companion restroom are available at Family Services, located to the left of the Vacation Services area in Universal Studios. Diaper-changing facilities are available at all restrooms. 
 
telephoneTELEPHONES
Telephones are conveniently located throughout the theme parks near the restrooms and next to the main entrance and exit turnstiles. 
For guests who are deaf or hard of hearing, Telecommunication Devices for the Deaf (TDDs) are located at the Guest Services Office and Health Services. Pay telephones with amplification devices are located throughout the park.
 
kennel KENNELS
Guests can board their pets for the day (no overnight boarding) at the Studio Kennel. Located in the parking structure, boarding costs $10.00 per pet per day and will close 2 hours after the last park closes. There is a phone outside the kennel to contact security to assist in picking up a pet after the kennel has closed.
Guests must provide food and return periodically to walk their pet(s). Upon arrival to the parking garage, ask the toll-plaza attendant for directions to the Studio Kennel.
 
POSTAL SERVICES

Guests may purchase U.S. postage stamps from a stamp machine and deposit mail for the U.S. Postal Service in the locker area near the exit restrooms at Universal Studios. 
 
ATM’s 
Universal Orlando has eight automated teller machines (ATMs) located throughout the property. Please see the listing atmbelow for their locations, or, once inside the resort, please check with any team member for the one most convenient to you.
The locations are as follows:
1) Universal Studios Florida at the park entrance to the right of the Guest Services window.
2) Universal Studios Florida near the Jaws ride in the Amity area of the theme park.
3) Universal Studios Florida near the Vacation Services area.
 
FOREIGN CURRENCY EXCHANGE

Foreign currency exchanges can be made at the Guest Services window of the park. These windows are located near to the entrance of the park. If you need further assistance, upon arrival, please use a park map to find their locations.

POLICIES AND RESTRICTIONS

SMOKING POLICY
In accordance with Florida Amendment 6, all restaurants and bars that serve food are smoke free areas. Smoking is permitted only in designated areas.
There are currently 12 smoking areas at Universal Studios for guest’s convenience. All other areas outside of these designated smoking areas are smoke free.
 
SECURITY & RESTRICTIONS

Please note the following restrictions:
All bags, backpacks or packages will be inspected prior to entering the theme parks. Leave unnecessary articles in your car and secure valuables in your trunk.

The following are additional items that are not permitted: any type of weapon, alcoholic beverages, illegal drugs, large duffle bags, folding chairs, and large umbrellas.

Please note the following guidelines for bringing food and drink into our parks:
Acceptable items:
Bottled water
Small snacks that do not require heating
Any food required for medical purposes and medically–indicated nutritional supplements
Any food required for special dietary needs
Baby food/baby formula
Soft-sided insulated bags no larger than 8.5” wide x 6” high x 6” deep

Prohibited items:
Picnic lunches
Food that requires heating or refrigeration
Alcohol and glass containers
Hard-sided coolers
Soft-sided coolers larger than 8.5” wide x 6” high x 6” deep
Coolers, suitcases, and bags with wheels

Please be advised that all bags and personal items are subject to inspection.
 
USEFUL TELEPHONE NUMBERS

Business Address
Universal Orlando Resort
1000 Universal Studios Plaza
Orlando, Florida 32819-7610
 
Theme Parks & CityWalk
Parking Garage Address

6000 Universal Boulevard
Orlando, FL 32819
(Use this address for GPS systems & Internet Maps)
 
General Information
Main Number: 407-363-8000

Guest Services
Main Number: 407-224-4233

Dining Reservations
General Reservations: 407-224-3613

Lost and Found
Universal Studios Florida: 407-224-4244
 

 

 





 

  



 





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