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Guests With Special Needs

 

Busch Gardens Special Needs And Accessibility Guide

Busch Gardens is committed to providing all guests with a safe and enjoyable experience.

Busch Gardens features more than 50 thrilling rides, shows and attractions. There is fun and adventure for the entire family. We make every effort to ensure that all guests can have an enjoyable experience.

Guest Relations: Guest Relations is situated inside the turnstiles on the left hand side as you enter. Guests with disabilities are welcome to stop by Guest Relations for any assistance they require.

Parking: Parking for guests with disabilities is available in Lot A near the main entrance on a first-come, first-served basis for guests with a legal parking permit. This parking area is designated by blue-striped parking lanes. All spaces are van-accessible. Vehicles parked in disabled parking without a permit are subject to applicable laws.

Wheelchair Rental: Reserve a wheelchair or stroller online. Wheelchairs and Electric Convenience Vehicles (ECV’s) may be rented at Stroller Rental near the front gate of the park. Wheelchairs and ECV’s are rented on a “first-come, first served” basis to guests with disabilities. Guests may also use their own wheelchairs or single passenger ECV’s. Guests using wheelchairs may join any admissions line to enter the park.

Restrooms: Companion restroom facilities are situated at the Main Entrance/Exit and First Aid.

First Aid: The main First Aid station is located on the right (west) side of the Desert Grill restaurant near the Scorpion roller coaster in Timbuktu. Skyride First Aid is located in the Skyride building near the restrooms, directly next to the Edge of Africa entrance. Registered nurses and emergency medical technicians staff our First Aid centers during park hours.

Staff members throughout the park can call for medical assistance if a guest requires assistance.

Service Animals: Service animals are welcome at Busch Gardens Tampa Bay. All service animals must remain on a leash or in a harness at all times. Safety requirements prevent service animals going on riding rides other than the parking lot trams, Skyride, and the Serengeti Express train.

Service animals are the responsibility of the owner and cannot be left unattended. Guests are responsible for behavior control and the cleanup of service animal waste. Busch Gardens staff members are not permitted to care for service animals.

Phones: Public telephones are located throughout the park. TDD phones are located at the Lost and Found office in the Moroccan Village and at Main First Aid in Timbuktu. Use of TDD phones is complimentary.

Show Scripts: Scripts are available at Guest Relations for all of our shows and for the Serengeti Express train.

Sign-Language Interpreters: A sign-language interpreter may be available for your day at Busch Gardens, with advance notice. Please contact Guest Relations at BGA.GuestInformation@BuschGardens.com to ask about scheduling an interpreter at least two weeks prior to your visit.

Assistive Listening Devices: Assistive Listening Devices are available at most theaters and at Guest Relations. These infrared listening aids amplify the volume of the performance for guests who have difficulty hearing. Please ask employees at these locations for assistance.

Ride Information for Physically Challenged Guests: At Busch Gardens, safety is the only consideration that takes precedence over fun. Thrill rides by their very nature create forces and speeds that may not be acceptable to some people, and may cause injury to some riders with pre-existing health conditions.

In general, all riders must be in good health. Those who have had recent surgery, expectant mothers, those with high blood pressure, heart conditions, neck or back problems, and those with any impairment or condition that would prevent normal seating or use of safety restraints as provided, should not board.

Riders must be able to remain sitting up straight, keep their head erect, their back and shoulders against the seat back, and their hands, arms, legs and feet down and inside the ride at all times. Each ride has its own restriction sign at the ride entrance. Please review these closely.

Visually Impaired Guests: Those guests with visual impairments must have someone (a companion or park team member) read the ride restrictions to them prior to boarding.

Casts and Limb Braces: Guests with casts or limb braces will be restricted from riding certain rides where the cast or brace may present a hazard to the guest or others. Please consult with our Guest Relations staff for more information or if in doubt about your ability to safely experience a ride.

NOTE: Guests with hard casts cannot ride Kumba, Montu, or SheiKra.

Ride Accessibility: At Busch Gardens, safety is the only consideration that takes precedence over fun. Guests who have physical conditions that would prevent normal seating or use of the safety restraints should not board the following rides:

  • SheiKra
  • Stanley Falls Log Flume
  • Gwazi
  • Congo River Rapids
  • Kumba
  • Tanganyika Tidal Wave
  • Montu
  • Sandstorm
  • Phoenix
  • Scorpion
  • Ubanga-Banga Bumper Cars
  • Rhino Rally
  • Cheetah Chase

Guests with limited physical ability should be able to continuously grasp lap bars and/or railings, maintain themselves independently in an upright position and be able to absorb sudden and dramatic movements on the attractions listed above.

During the evacuation of any ride, ambulatory guests may be removed before those guests requiring assistance. Guests accept any additional risk associated with an emergency evacuation.

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