View Full Version : Live from the Sunshine State - the bad beginning

26-09-2009, 03:18 PM
Hi everyone :D

Well we finally made it, after everything that has happened I never thought we would, I will certainly be glad when 2009 is over :lol:

As you already know it didn't start that well with the stay at the Radisson :rolleyes008: but we thought it could only get better...........................how wrong could we have been :shrug:

On Thursday, we had breakfast at the Radisson, which was OK and then set off to Terminal 2 at Manchester. I had managed to check in online the night before, so we had to go and get our boarding passes and drop off our bags.

This flight was to be a first for us in two ways, we had never flown from Manchester before and it would be our first venture in Upper Class :D We were both looking forward to his, I was a little bit worried because I don't fly very well, I am a very nervous passenger :lol:

So as Keith suggested, we made our way to the Escape Lounge for relax and wait until our flight was called. I was impressed with the Escape Lounge, we just had sparkling water and a pastry - well we had to have something to eat :lol: We sat and people watched and was amazed at how many people were grabbing bottles of water, juice and packets of food and putting them in their luggage to take with them :nono:

Our flight was called and off we went :) We were on the plane within 15 mins of being called and offered drinks, yet again we had sparkling water as Chris was driving the other side and I don't drink :lol:

The flight was on time and we were on our way :D The food was very nice, we had salad starter, beef olives which was delicious and I had spotted dick and Chris had cheese and crackers. It was after dinner that things started to go downhill :(

There were two men on our flight, who we had seen in the Escape Lounge, and they had been drinking then, well they never stopped from the moment they got on the plane :sigh: One of them went to the bar and sat on a stool then another passenger joined him and they were talking (very loudly!) to a lady and her husband who were in the seats behind Chris. The original passenger then went behind the bar and started helping himself to drinks and was giving then them to the others he was talking to. He then went down to the wife of the man he was talking to and took a bottle of champagne to her :nono: It got worse and worse from there on :( He opened another bottle of champagne and thought it would be funny to shake it up first, so as you can imagine when he opened it, it sprayed everywhere and all over an elderly lady sat behind me :thumbsdown: :(

One of the cabin crew came back in and told them to stop being so noisy but even though they were obviously very drunk, did not stop them from drinking :sigh: The next thing we knew a glass was dropped and smashed on the floor, still the cabin crew did nothing and the passengers did nothing to stop them drinking.

I wasn't happy, I felt really uncomfortable and was beginning to get anxious (they were dancing in the aisle now as well) I kept looking at Chris across from me and he came over to sit with me because he could see I was getting upset.

We had a couple of passengers come forward to have a look I assume, but they were offered drinks and said yes!!!!!!! It was just as he was going to get them on that the supervisor came forward and stopped him and sent the others back.

Eventually the supervisor came round to speak to the other passengers and I said that they had a duty of care to stop him drinking as the man had openly said he was driving when he got to MCO :( She said she would do something but the next thing we knew they were selling him a bottle of champagne because they had drunk all the champagne on board!!

It finally stopped when we were 1 1/2 hours out of Orlando, basically the man was sick in the aisle and then the toilet, which was out of action afterwards because of the state of it.

I was so upset and disappointed, and to be honest if I had paid for those flights I would have been very angry. I just had to keep telling myself that I'd used miles and it was only costing me 500, but as Chris said, it still wasn't acceptable.

I have never been happier to get off a flight than I was to get on that one :lol:

We went through to customs and were greeted by a very miserable man :rolleyes008: Oh and we had to fill out the green visa waiver forms on the plane, they want both at the moment :shrug:

I can hear you saying that things can only get better :lol: ummmm no :lol:

We went to collect the car and were told that the SUV categories had changed so what was a standard SUV was now a Liberty not a Cherokee. To cut a long story short, we ended up having to upgrade to a huge Ford Expedition :( with an extra charge of $700!! We were both so tired and I was a wreck that we were just glad to get away.

As we were driving to the house, we were talking and I said I had booked the correct category and Chris said he would look into it later.

We found the house and it looked very nice from the outside - when we got in I was disappointed :( maybe I am too fussy, but I spent Friday morning cleaning it, the fridge was dirty with food from previous guests, the cupboards had old food crumbs in them and the cups were all stained, there were dead bugs against all of the skirting boards where it obviously hadn't been vacuumed properly. The master bathroom has rugs in it and they were covered in dust and other stuff, so I have put towels down over them.

I was really surprised because the house looked lovely online it's in Formosa Gardens which is a nice estate and it isn't cheap.

We can't use the pool at the moment because there are red ants everywhere, Chris has had a look and said there must be at least 3 ants nests in the cracks around the pool. We have called the management company and they are sending someone round to have a look.

So what a start to the holiday :lol:

26-09-2009, 03:30 PM
Argh Wendy I hope it gets better for you both, it must do really it can't go down from there can it :lol:

You'd already booked Manchester upper by the time we spoke but I'm not impressed with Virgin from Manchester at the moment :( I only fly with them because Manchester is so close and Virgin fly direct.

When you look at the extras upper class get with virgin "down south" and compare that to Manchester :/

I really hoped that upper would get you away from the noise and hassle of economy but as I think I mentioned, the upper class pods really don't allow you to feel like you're flying alongside your partner and we don't much like it for that reason.

To me, the best compromise is premium economy at the moment. Preferably in the upstairs compartment (although rumour is that they'll turn those into upper class at some point).

Anyway, fingers crossed for you both! Looking forward to more on the spot reports and hoping it gets a LOT better from here :hug2:

26-09-2009, 03:32 PM
You have been through the wringer, haven't you! I hope the management can take care of the ant issue so that you can enjoy the pool and relax a bit. What a nervewracking start to your trip. I'm stunned that nobody did anything at all about drunk passengers on an overseas flight--what if they had turned angry and aggressive?! And 90 minutes in a plane with the smell of sickness, ugh. That's more than I could stomach (no pun intended)!
May it be MUCH better for you from here on out! :yes:

26-09-2009, 03:46 PM
oh dear not a good start hope things improve :)

26-09-2009, 03:46 PM
We normally travel PE Keith as you know, but Chris would only agree to going if we could use our miles and go UC, he was worried about my knee :rolleyes008: The only way we could go was to use Manchester for the outbound, we always go from Gatwick because it's easier for us :yes: In all honestly I wouldn't fly from Manchester again, I'd rather wait until there was something available from Gatwick or go at a completely different time.

Luckily we are flying back into Gatwick, so hopefully it will be better :fingers:

I doubt we will ever fly again, we couldn't afford to :lol: I have enough miles that we could once more, I think :unsure: but I don't know that I would bother again.

Vixyenne, I was so surprised that the cabin crew didn't stop them drinking, I was going to write to VA but in all honesty they won't be interested so I don't think it's worth it :shrug:

26-09-2009, 04:00 PM
Oh geez! Definitely not the way any vacation, let alone any day should start off. I think I would have been crying in the corner somewhere by now.

26-09-2009, 04:01 PM
In all honestly I wouldn't fly from Manchester again, I'd rather wait until there was something available from Gatwick or go at a completely different time.

yep I know what you mean. Sometimes I think we should go down to Gatwick rather than Manchester but then I wouldn't enjoy the trip back from Gatwick on the way home :/

Vixyenne, I was so surprised that the cabin crew didn't stop them drinking, I was going to write to VA but in all honesty they won't be interested so I don't think it's worth it :shrug:

You may get a miles refund or something. I've found that they don't answer any of my complaints seriously BUT they tend to refund miles as a "oh go away" type of thing.

26-09-2009, 04:08 PM
yep I know what you mean. Sometimes I think we should go down to Gatwick rather than Manchester but then I wouldn't enjoy the trip back from Gatwick on the way home :/

The drive home would be terrible, we fly back to Plymouth now, we have to wait a while for the flight when we get in but it is so much better :yes:

Poor Chris used to drive home afterwards and we had to keep stopping for cups of coffee.

You may get a miles refund or something. I've found that they don't answer any of my complaints seriously BUT they tend to refund miles as a "oh go away" type of thing.

I might write to them, I did take notes and the seat numbers of the offending passengers :lol: :lol:

26-09-2009, 04:26 PM
Oh bless Wendy! Not a good experience so far. I would take the time to write to someone regarding the drunk passengers and the lack of concern from the cabin crew. It's possible you won't be the only one to complain and it will add weight to any other letter they get. I'd like to think there are guidelines in place regarding the treatment of passengers who have had a touch too much alcohol!

26-09-2009, 04:47 PM
totally unacceptable and to be honest i would be complaining to Virgin and the civil aviation authority/police. That kind of behaviour is not acceptable on planes anymore. I made a small complaint to BA in 2007 about my tv- we were in the bulk head seats of WTplus and my tv stalk kept moving. They gave Jon and i 40,000 miles as compensation. That's nearly enough for a reward transatlantic flight.

So sorry you had that start to your holiday :hug2:

26-09-2009, 05:58 PM
:sorry: What a start!!!
Definately complain to Virgin. That type of behaviour should not have been allowed FULL STOP! I would have been very nervous being anywhere near the guys who were drinking so heavily and I know you, you were very worried. :hug2:

You can never judge a book by it's cover and it would seem that you can never judge a villa by it's photos! It looked amazing and I thought you were going to feel like a queen there....you need to complain there too. You don't go on holiday to clean.
I so hope the management company get the ants nests sorted out for you pretty darn quickly.

I wish with all my heart that things get drastically better for you from here on in :hug2:

P.S. A trippie!!!:eek3::thud:

26-09-2009, 08:34 PM
Hugs and breathe XXXXXXXXXXXXX Hope it gets better now X

26-09-2009, 10:44 PM
Since the ants are red, stay away from them. They are the ones that bite, and will keep biting. They leave miserable, itching welts. Call the management company and insist that they be taken care of before the end of the weekend or you will contact the county health department and report them for the ants and the dirty accommodations.

Don't hesitate to tell them you have a friend here who will see that the appropriate authorities are alerted to the situation.

With regard to the drunks, and the spewing champagne :eek: be certain to report it not only to your carrier but to the safety authorities that have governance over the flight. That is not only unacceptable, but dangerous.

I hope you were able to return that stupid Ford monster and get your money back, as well as get a vehicle that worked better for you.

Now then. Let's hope the rest of the holiday is much better! :eek:

27-09-2009, 01:34 AM
:hug2::hug2::hug2:OMG Wendy I am so sorry that you UC experience was ruined like this. That is totally the fault of the cabin crew and if I were you I would write a nasty gram to Virgin. I don't suppose you got any of the names from the cabin crew did you? I'm sure you will tell us all about this when we see you. Hope things get better sweetie.

27-09-2009, 02:35 AM
Oh no! I hadn't read this first. I would completely tell the mangement company and the owners that you expect some money back since you had to CLEAN the place yourself. That is just disgusting.

27-09-2009, 10:41 AM
I am shocked at Virgins cabin crew. How irresponsible to let them continue drinking. I am shocked. I'm pleased you have the seat numbers Wendy as Virgin must be informed and the crew reprimanded.
And the villa sittuation is also unacceptable. I hope you get some joy with the management company.:hug2:

28-09-2009, 01:53 AM
WoW, Wendy :hug2: hope things are better . I would also let the owner know how untidy things were at the estate as well as Virgin . Hope you are having a better time .

28-09-2009, 06:57 PM
wow.. what a lousy flight

and what a TERRIBLE crew... you would expect them to AT LEAST keep such said passengers in their seats, not bouncing all over the place!

I know it will get better Wendy!

mainecoon lover
28-09-2009, 07:55 PM
Oh dear, hope things have gotten better. They should limit what you can drink on these flights as they have a duty to all passengers.

28-09-2009, 09:37 PM
Oh my goodness, what a start Wendy, especially after spending all that money. I hope you complain loudly to Virgin and get recompensed.


26-10-2009, 05:08 PM
what a horrendous start to your holiday , i would be straight on the phone to virgin giving them chapter and verse on the flught demanding compensation to its fullest ,as for the villa how can somebody leave it in that state its disgusting so sorry you had to endure this after such a horrendous flight:hug2:

19-11-2009, 06:41 AM
OMG -can't believe this happened in UC - I can understand how upset you got! Your day just seemed to go from bad to worse. I hope you managed to get the villa & your car sorted & you must report the flight to Virgin!

I hope you eventually enjoyed your holiday xx