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View Full Version : Disney World trials streamlined dining at quick service restaurants



eeyoreguy
08-10-2009, 02:33 PM
A new program reportedly called "the basics" is being trialled at Pecos Bill Tale Inn, Columbia harbour house, Pinoccio Village Haus and Cosmic Rays Starlight cafe.

The idea is to make the ordering process and experience quicker and less frustrating for guests at busy times.

Guests are met at the entrance by a greeter and given menus. From there they go to a register to place the order. They are then escorted to an available table by another cast member.

The idea is to avoid the situation where guests split their party up sending one to order whilst one saves the table. A practice which according to some managers can use up 1/3rd of tables with no one actually eating on them creating even more of a backlog.

These are part of a range of measures being trialled to try and cope with the capacity problems being experienced due to the remarkable success of the dining plan.

Success for Disney Dining does not always correspond with successfull experiences for guests however who now regularly complain about constantly full restuarants.

Tink
11-10-2009, 11:51 PM
We were just at Columbia House and Cosmic Ray's this Saturday and didn't see any evidence of this complete system in place. There were people directing guests to lines at Columbia house, and one CM offered us a menu at Cosmic Ray's but that was it.

Mari
12-10-2009, 04:59 PM
We didnt get this either in September....

I think it could be a good idea... then again, maybe they just need to provide more quick service options within the parks... especially since it is now IMPOSSIBLE to have a nice sit down meal without an ADR

Britchick
12-10-2009, 05:49 PM
is this not a teensy bit controlling?:unsure:

Dawn
12-10-2009, 05:59 PM
maybe they just need to provide more quick service options within the parks... especially since it is now IMPOSSIBLE to have a nice sit down meal without an ADR

Bingo! We have a winner! :thumbsup: