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MonorailMick
01-05-2010, 12:49 PM
We've been before which was enough to make us stress about things

Who do we tip if we're just 4 ? does the tip go on per head or the amount of the bill before or after the tax ?

Whats the minimum we can legally give?

ukwdwnut
01-05-2010, 01:19 PM
we just give a tip what we think the service deserves, they do ask for 15% last time i saw, but you should be able to tip what you think it deserves, more if you think they deserve it

uscwest
01-05-2010, 02:39 PM
The tip is before tax and based on the whole bill. What you leave is pretty much up to you but 15-20% is the accepted norm. You do not have to tip at Disney counter service places as a rule. However. there are several "counter service" places off site where you may sit at a counter as opposed to a table and tips are generally accepted there. Places like that coming to mind are Silver Diner, Denny's, Bob Evans.

catrancher
01-05-2010, 02:53 PM
However, while 15 to 20% is the accepted norm for good service, I'm not afraid to do significantly less than that if the service dictates it.

For instance, on our last trip to WDW, we had a surly waiter and abysmal service at Le Cellier. I stiffed him. Didn't leave him a nickel. I believe that a tip is a payment (gratuity, etc) for services rendered. If I don't get acceptable service, I will not encourage that kind of behavior by paying for something I consider totally inadequate.

On the other hand, if I have a reasonably pleasant, attentive server, I'll tip them properly.

I let the level of service I received be my guide.

Tom (:macwave:... not terribly hard to please!)

foreverducky
01-05-2010, 03:06 PM
I also go with the service, as to how much to tip. I will leave nothing too, if it's horrible service.

Britchick
01-05-2010, 03:14 PM
Oh gosh Tom, what did he do? I've heard stories of waiters running after patrons because they didn't tip. On the flipside I have overheard fellow Brits on tables next to us saying that they're going to leave $2 for great service. I do tend to tip the lower end for buffets, certainly not 20%

catrancher
01-05-2010, 03:22 PM
Oh gosh Tom, what did he do?

Just about everything wrong! :mad:

Didn't bring anything when it was required. Empty glasses. Kept saying things like "Everything is OK, yes.", then just walking away without giving us a chance to even respond.

The people at the table next to us were ready to walk out (same server). They'd been sitting there waiting on their entree for over an hour. No drink refills, no bread, nothing. He hadn't even come by the table to see if they needed anything!

Kept acting like he was doing us some huge favor just by gracing us with his presence occasionally. Without actually bringing us our drinks or food.

I came within a hair's breadth of calling the manager over which in retrospect, I should have done.

Not at all the service I expect at Le Cellier nor does it bear any relation to the service I have received in the past.

Tom (:macwave:... I'm not that hard to please. Really!)

keith
01-05-2010, 07:01 PM
I know the bad service sticks in our minds and generally we've had great service but one time at liberty tree tavern springs to mind.

We were sat down next to another uk family who were looking very quiet and subdued. I looked over at the lady and she said "thank goodness somene else is here, see what you think of the waitress".

Just them this waitress staggered up the stairs looking more like a haunted mansion cast member than a LTT server, dark eyes, staggering around. As she got up the stairs she fell over and slowly got up and swayed towards us.

She dropped some strawers on our table and slurred "drinks?" I said just water please and she swayed across to the other table grabbing hold of the edge of it to steady herself.

Well when she'd gone the lady on the table said, shes been dropping things we cant understand her, she cant understand us, we think she's drunk or on drugs!

I thought argh yeah but at the same time, part of me thinks would they let someone work that was like that so perhaps she's just got a medical problem and if so, I dont want to say anything :/

Of COURSE The service was dreadful. She wasnt there most of the time, when she was, we were terrified she'd drop something and indeed, the next tie she arrived she dropped a tray of coke over the kids at the next table :( cue many tears.

Well myself and the man next door said ok come on, we've got to have some guts and gently suggest that this woman shouldnt be serving. Whether its medical or drink/drugs, she shouldnt be serving. So we spoke to the manager who looked at us like we were the worst kind of scum. Nothing wrong with her and if there was dont we think they'd have noticed !

So we go back to the table wondering if we've been reenforcing each others undeserved feelings and perhaps we've really been unfair to the woman.

Minutes later she fell up the stairs with a tray full of hot tea. Went everywhere, other cms came and bundled her away to the back room. Obviously that was the end of the "service" such as it was.

Anyway, we were sitting there thinking what we do now! manager isnt interested, so do we just leave? no cant do that. Pay the bill and just put it down to experience? well the other table didnt really want to do that given their kids were now sitting in cold wet clothes soaked with cola.

So we both just put enough dollars to pay for the meal and thought we'll leave it at that.

As we're leaving, the server comes shouting, in slurred speech, after us with her friend going MAD that we hadn't left a gratuity :unsure:

I tried to ask if she was ok, but she wanted none of that just held her hand out for dollars.

We all just walked away. Dont know about the other family but we certainly reported the experience but heard nothing about it.

gwennie81
01-05-2010, 08:15 PM
I used to wait tables and remember the pain of only making $4/hr. plus tips, so I never leave less than 20%. Especially at a sit-down restaurant where you linger over your food. The longer you sit at a table, you are taking that table out of rotation for a new group of people to eat (and tip). The longer you stay at a table, the more you should tip. And even if it's only you and you only ordered a sandwich and a drink, don't leave less than $2. Generally wait staff know that the better service they provide, the more they will be tipped. If someone has worked their behind off, PLEASE consider leaving 20% (of total bill). That would only be $4 on a $20 check. It's not that big of deal for you, probably, but it does mean a lot to a server. Also, please consider the fact that a lot of times servers have to tip out other staff members (hostess, bus boy, bartender) so they don't even get all of their own tips. Also, sometimes the waitstaff has to pool tips.

BUTTERHEAD1
01-05-2010, 10:13 PM
My wife always says that I over tip and she may be right. When I was kid my mom was a secretary during the day and waited tables at night to make ends meet and I remember how tired she would be when she came home after her shift. So when I have a waitress who does a good/decent job I usually leave a 20-25% tip and have on occasion given more that that. I have never left less than 15% for bad service,if I felt that the service wasn't up to par I would speak to the manager and let them know that the service wasnt up to par.

Tink
02-05-2010, 01:12 PM
This is my formula:

For table service: I start with the presumption that I will tip 20%. If there is a discount involved (sometimes there is a coupon, or the server just being kind doesn't charge for a salad or a dessert, anything that reduces the cost to me) I will add that discounted amount BACK IN to the total cost to determine the tip. The server should be tipped on the entire cost of the check.

Servers are taxed on a presumed 10% tip. So, not tipping a server is a VERY effective way of making your displeasure known, as they have essentially lost money. If I am not going to tip, as Catrancher says, I'll almost always speak with the manager. However, sometimes the situation is so ridiculous (as with Keith's) that I won't bother. I don't go out to have to be hassled in any form.

If it is a counter service (by that I mean, I order, am given my food at the counter and walk away to find my own place to sit, ect) I do not tip. There is nothing to tip for.

At a bar, I tip 20% of the total bill (pre tax) for drinks.

If it's a buffet, I'll ususally start at 15% but often (as with Cape May) the servers there work harder than a full service server, so I'll tip the 20%. We recently dined at Boma, and the server was desultory at best. He recieved 12%. He was shocked to the core to see us pull out money. I know he thought we were on DDP, and so felt he didn't have to work for the tip. Mistake on his part.

So, then if the service is not good, we reduce from 20% to 18 to 15 to 12 to nothing as the case may be.

I know that servers don't get paid a fair wage by hour, that they depend on their tips. However, they chose that profession, and the pay scheme that accompanies it, so I'm not going to be held hostage to their choice. If they want T(o) I(nsure) P(roper) S(ervice) from me that are "fair" then I will expect fair service.

If I know the server, like our sweet boy Drake at Uno's I'll always add extra. He works very hard for us, and is very, very good to us. Regulars should make it clear that it's worth a restaurants while to have regular patrons. We tip accordingly.

Now, all that to say to a visitor.

Tips are expected in a full service restaurant and at buffets. The amount is based on the total cost of the bill, pre tax. The customary starting point for full table service is 20% up or down accordingly. Buffets are a judgment call but 15% up or down is just fine. Bartenders are customarily tipped 20% of the bar bill.

Hope that helps and isn't too confusing.

(Tink. The QUEEN of hating the tipping system in the US).

keith
02-05-2010, 01:15 PM
Really great post Tink thanks! :yes:

I wonder why bar tenders are tipped so highly? 20% seems a heck of a lot for pouring a drink :lol:

Tink
02-05-2010, 01:23 PM
Not sure, but they seem to be quite service oriented too. The newest "thing" lately seems to be introducing themselves and shaking your hand, asking your name. A little odd, I thought (we don't go out to get cozy with the barkeep, ya' know? LOL) but can't complain about friendliness, eh?

I'm sure that you could leave less without problem. Servers do share their tips with bartenders for the most part anymore. The bartenders pour/make the drinks for the servers, so if they don't do it promptly, the server pays in the end. Not so sure I like that idea, but I don't make those complicated rules.

I do NOT like the fact that bartenders usually share all tips with one another. I tip a person, not a team. :shrug: One bartender can be wonderful, whereas another can be downright rude (had that happen more than once) so it puts me off knowing that the "good one" is having to share with the "not so good one" who won't learn a thing because s/he is still getting her/his portion of the tips. One of the many reasons I just simply want everyone PAID a fair wage and call it good.

The industry shrieks and says it will drive the cost of food/dining out up too high. That's stupid. We are paying tips now. Raise the wage. Increase the cost of the meals and call it a done. Sheesh. Not rocket science.

However, the servers are one of the groups most opposed! They believe they make more at tips than they do with a fair minimum wage. Those in higher end restaurants most likely do bring home hundreds per night.

ukwdwnut
02-05-2010, 01:26 PM
the thing i dont like is where they add the tip to the bill automatically. ive seen it on menu's not sure where tho whether it be there or here

Tink
02-05-2010, 01:29 PM
There are some places that do add it to the bill, so check the bill VERY carefully, as they also keep that sneaky "tip" line on there. If you aren't thorough in checking your reciept you can easily double tip. Not a good business practice in my opinion.

Sometimes you will have automatic gratiuity for parties over a certain size (size depends upon where you are dining). Again, be sure you check the reciept carefully.

For automatic gratuity, there should be a notice, but often it's in VERY TINY print buried somewhere on the menu.

ukwdwnut
02-05-2010, 01:31 PM
There are some places that do add it to the bill, so check the bill VERY carefully, as they also keep that sneaky "tip" line on there. If you aren't thorough in checking your reciept you can easily double tip. Not a good business practice in my opinion.

Sometimes you will have automatic gratiuity for parties over a certain size (size depends upon where you are dining). Again, be sure you check the reciept carefully.

For automatic gratuity, there should be a notice, but often it's in VERY TINY print buried somewhere on the menu.

so its sounds like it was over there that i saw it....thats very very cheeky indeed, and as you say not good practice at all

Tink
02-05-2010, 01:35 PM
I've had a discussion or two with managers over the practice. They usually say something pappy like, 'Oh, we can't contrl that. The register automatically prints it that way.'

My response? "Then train your staff to strike it out when the grautity is automatically added." They never do have much to say after that.

Said with a smile of course, and that sickening sweet way we have of talking when making an upopular point. :D :D

keith
02-05-2010, 01:37 PM
the thing i dont like is where they add the tip to the bill automatically. ive seen it on menu's not sure where tho whether it be there or here

Yep, nothing I hate more than automatically added gratuity, extremely annoying. The whole "you can ask for it to be removed" thing doesn't wash with me, I don't go out to be guilted into giving extra money and then have to argue with someone if I want to change the amount.

Sadly it's becoming more and more common :( towncars, Disney with the tables in wonderland card and so on.

We went to a local place here in the UK a few weeks ago and they said oo we have a new menu. Nearly twice as expensive as it had been mind you for the same exact dish but I got to the end and in the small print was "18.5% gratuity automatically added" (I know its only 18.5 but its the UK, thats a lot over here! :lol:) so we left and I explained to the manager why. He said something like "mostly people wont notice or care" :/ then went on to offer to let me decide for myself but too late in my book. By that time the servers will be thinking oh what a $"$ and I don't want to have to explain myself or stress when I'm going out for a meal.

It's really just greed. The owners just don't want to pay proper wages so they'd rather pay their employees less, charge the customer more, and then guilt the customer into tipping more and more as well. Remembering here the Orlando towncar company who enforced 20% gratuities, only for international travellers mind you, US folks presumably wouldnt put up with it, and then told me that good service should still be rewarded by a further gratuity. Out of their tiny minds seriously :lol:

ukwdwnut
02-05-2010, 01:37 PM
lol of course it can be controlled just take it out of the equation full stop.

i wonder what would happen if you got bad service, and deducted a percentage you thought was fair from the bill

keith
02-05-2010, 01:41 PM
Has anyone else noticed how often the "suggested gratuity" is actually an after tax %?

We went to charleys, and you know how I love that place, but the last server wrote in "20% gratuity would be $xx.xx". I sighed, but we're English and in many servers books that means unaccustomed to tipping so I have to give them the benefit and think ok fair enough. So then I worked out 25% of the pretax amount because she WAS a good server and hang on, its almost the same as the 20% so either she's calculated it wrongly or I have :/ So did it another few times, still didnt work out. Finally discovered that yep, her 20% suggestion was an after tax amount :(

I mean it's just scummy isnt it? Like I really care about the few dollars extra but I DO care about people just trying to scam me like I'm a freakin idiot :(

ukwdwnut
02-05-2010, 01:41 PM
Yep, nothing I hate more than automatically added gratuity, extremely annoying. The whole "you can ask for it to be removed" thing doesn't wash with me, I don't go out to be guilted into giving extra money and then have to argue with someone if I want to change the amount.

Sadly it's becoming more and more common :( towncars, Disney with the tables in wonderland card and so on.

We went to a local place here in the UK a few weeks ago and they said oo we have a new menu. Nearly twice as expensive as it had been mind you for the same exact dish but I got to the end and in the small print was "18.5% gratuity automatically added" (I know its only 18.5 but its the UK, thats a lot over here! :lol:) so we left and I explained to the manager why. He said something like "mostly people wont notice or care" :/ then went on to offer to let me decide for myself but too late in my book. By that time the servers will be thinking oh what a $"$ and I don't want to have to explain myself or stress when I'm going out for a meal.

It's really just greed. The owners just don't want to pay proper wages so they'd rather pay their employees less, charge the customer more, and then guilt the customer into tipping more and more as well. Remembering here the Orlando towncar company who enforced 20% gratuities, only for international travellers mind you, US folks presumably wouldnt put up with it, and then told me that good service should still be rewarded by a further gratuity. Out of their tiny minds seriously :lol:

omg he said most customers wouldnt see it or care, thats disgraceful from a manager. id have walked too keith. its not a case of being tight, its a case of tipping for the service given, not being charged it before you even sit at the table

Dawn
02-05-2010, 01:42 PM
We had excellent service once at the Garden Grill and left a big tip and the server came out and threw our change at us. Why? Because we were told that as a party of 8 the gratuity would already be added on to the bill. But it wasn't and we didn't notice so instead of us upping the tip we actually only tipped a little bit. Who's fault? The server for not adding the gratuity or us for not checking? Bit of both I guess. But did we deserve to have our money thrown back at us? :shrug:

ukwdwnut
02-05-2010, 01:44 PM
Has anyone else noticed how often the "suggested gratuity" is actually an after tax %?

We went to charleys, and you know how I love that place, but the last server wrote in "20% gratuity would be $xx.xx". I sighed, but we're English and in many servers books that means unaccustomed to tipping so I have to give them the benefit and think ok fair enough. So then I worked out 25% of the pretax amount because she WAS a good server and hang on, its almost the same as the 20% so either she's calculated it wrongly or I have :/ So did it another few times, still didnt work out. Finally discovered that yep, her 20% suggestion was an after tax amount :(

I mean it's just scummy isnt it? Like I really care about the few dollars extra but I DO care about people just trying to scam me like I'm a freakin idiot :(

you have to be on your toes or be a steven hawking these days just to eat out and not be ripped off

ukwdwnut
02-05-2010, 01:45 PM
We had excellent service once at the Garden Grill and left a big tip and the server came out and threw our change at us. Why? Because we were told that as a party of 8 the gratuity would already be added on to the bill. But it wasn't and we didn't notice so instead of us upping the tip we actually only tipped a little bit. Who's fault? The server for not adding the gratuity or us for not checking? Bit of both I guess. But did we deserve to have our money thrown back at us? :shrug:

another case of disgusting behaviour, very sad!!

Tink
02-05-2010, 01:49 PM
I agree with you whole heartedly Keith. The LAST thing I want to do is discuss anything unpleasant when I'm out for dinner. We go out to RELAX not to have to haggle over money. :(

The TIW. :sigh: We didn't even renew this year. :shrug: With the falling off quality of food, and the essentially poor service, we decided not too.

Then, of course there are incredible servers like Ricardo at YSH. He won't LET YOU add more to the automatic gratuity for the TIW! We learned that fast and made sure to have cash with us to add extra for him. He's that good. And it's that rare that there are servers like that at Disney anymore. :(

It's definitely not just Disney though. Many, many other restaurants pull that automatic gratuity.

The whole towncar thing was disgusting. There is no way that was right. It was a stinking greedy act on the part of that particular company.

Sir Randolph is the company we work with now. They add the gratuity to the cost of their fee, and that's it! One flat fee nothing more expected. They arrive when they say, and do a great job. They got us all from OKW to the port and back without incident and that was saying something. They were even flexible enough to split the return trip to one van to OKW and the other to Herself's Mother's house. :yes:

Good service, good price and we'll use them again.

Tink
02-05-2010, 01:51 PM
I mean it's just scummy isnt it? Like I really care about the few dollars extra but I DO care about people just trying to scam me like I'm a freakin idiot
__________________


That's the key right there.

Dawn, that is completely unacceptable. Completely. THAT's an incident that would cause the manager to be called over. Period.

It did happen to friends of mine in a non-Disney restaurant too, though. They figured the tip wrong and the server threw the money at them. Threw it. Hit her! NOT acceptable.

keith
02-05-2010, 01:52 PM
It's all so problematic :( we went to the brown derby at the studios once and we waited AGES to get a table. When we did, the server was doing that thing they do where they're chatting to their friends even though they're half talking to us. Every now and again she'd turn round again to us, smile would disappear and she'd ask what we wanted.

I ordered a steak, DW a chicken. Well the steak came, no sign of the chicken. 15mins later still nothing. Server comes over "are you enjoying your meals?" Well DUH try FINDING the meal first?

So then she goes gets the chicken, dumps it down and storms off. It was stone cold. So we call her back and she puts her hand on the chicken to see if it's cold (like we'd eat it after someones put their hands all over it?) :/ and says "thats warm and thats the way it's served".

Of course sent it back to get another one but now my steak has been on the table for half an hour. Anyway the whole experience was just utterly rubbish.

Came to the end and explained how rubbish and that we wouldn't be giving a tip. She immediately went and brought a manager, I explained it to the manager who said "well you can't say the quality of the food was the servers fault"

I mean ARHGHGHGHGHGH!!!!!!!! and of course that's the excepted thing in the states. If the food is rubbish but it's brought on time then the server expects 20% but for me, I'm tipping on the whole experience.

It really is ARGHSOME

Tink
02-05-2010, 01:54 PM
I HATE when a manager argues.

"This is not a debate. I'm telling you why I am not leaving a tip." Ugh.

ukwdwnut
02-05-2010, 01:58 PM
keith....so did you eat the food, did DW eat hers after the server touched it. and did you tip in the end

keith
02-05-2010, 02:04 PM
I HATE when a manager argues.

"This is not a debate. I'm telling you why I am not leaving a tip." Ugh.

We once booked citricos several months out. Arrived and it was shut!!! The lady at the table between v&a and citricos said something like "oh well it'll be the food court for you tonight" ERM *slap* :slap:

Anyway another lady from v&a came out to talk to us and recognised us from our fairly frequent v&a visits. She couldnt believe it, said, quite abruptly, to the woman behind the citricos desk, "I will be dealing with this thank you." and took us aside. She ended up calling the duty manager at the GF to complain, she insisted that our cab fare was paid both ways, and then she called narcoosees to get us a table.

Well I could just about hear narcoosees saying it was too late and the v&a lady said two ways we can do this, I can send the guests down there on their own and you can make sure they get a table or I can come down there with the manager and restaurants manager. Your choice.

On my way out, I thanked her very much and did the old shake her hand, give her a $50 bill thing, because she'd been *THAT* good and I was staggeringly in awe of her service AND she'd gone some way to restoring my faith. She stuck the bill back in my suit pocket, gave me a hug and said this is what I love doing, helping guests. Then she ran back into v&a before I could argue.

Anyway needless to say we got a table. I mean it was narcoosees so it was absolutely rubbish :lol: but still.

keith
02-05-2010, 02:09 PM
keith....so did you eat the food, did DW eat hers after the server touched it. and did you tip in the end

Well of course it was a complete waste of time. The chicken came back overcooked, as it would sigh, and we couldnt be sure it was a fresh one not just the manhandled old one heated up so no one wanted to eat that. My steak had been languishing on the table so I didn't fancy that.

So no we didn't eat anything, sadly I did pay the bill :( I'm not proud of it but we had places to be and didn't want to sour the day any more. No tip was left no and I left a quick comment card something like "Chicken as cold as the server's attitude and with about as much life. Manager should start practising the line 'What drink would you like with your happy meal?' since I have no doubt she's just a few short weeks away from a hat with a large M on it. Never again!'

ukwdwnut
02-05-2010, 02:13 PM
hmmmmm im thinking do i really want to eat at any of these venues now, i thought eating at a disney ressy was the top of the tops for dining, im not s sure now, seems like you'd get better service at BK's :lol:

keith
02-05-2010, 02:14 PM
hmmmmm im thinking do i really want to eat at any of these venues now, i thought eating at a disney ressy was the top of the tops for dining, im not s sure now, seems like you'd get better service at BK's :lol:

Disney Dining hasbn't been top of the tops for many years now Mick, certainly not since the dining plan and frankly even before that it was getting pretty ropey.

The unfortunate thing is, we talk so much about the negatives because they're so prevalent these days, but the great experiences and great CMs are TRULY wonderful still. It's just much harder to find them nowadays

ukwdwnut
02-05-2010, 02:16 PM
Well of course it was a complete waste of time. The chicken came back overcooked, as it would sigh, and we couldnt be sure it was a fresh one not just the manhandled old one heated up so no one wanted to eat that. My steak had been languishing on the table so I didn't fancy that.

So no we didn't eat anything, sadly I did pay the bill :( I'm not proud of it but we had places to be and didn't want to sour the day any more. No tip was left no and I left a quick comment card something like "Chicken as cold as the server's attitude and with about as much life. Manager should start practising the line 'What drink would you like with your happy meal?' since I have no doubt she's just a few short weeks away from a hat with a large M on it. Never again!'

oh you chicken for paying the bill :slap:

terrible service tho. yikes!!!

one way of making sure its a fresh one. tell them to leave that one on the table and get me a fresh one, then you can take it away ;)

keith
02-05-2010, 02:20 PM
one way of making sure its a fresh one. tell them to leave that one on the table and get me a fresh one, then you can take it away ;)

yeah I mean the thought did occur but it's all just degrading the relationship, such as it was, between us and the server yah know? Now we're saying we don't trust them, which of course we didn't :lol:. A good server would have offered that as a solution anyway and said "ok now, seriously my apologies and I've taken that off the bill, let's start fresh and see if we can rescue the experience for you shall we? here's a complimentary drink for you both"

ukwdwnut
02-05-2010, 02:21 PM
Disney Dining hasbn't been top of the tops for many years now Mick, certainly not since the dining plan and frankly even before that it was getting pretty ropey.

The unfortunate thing is, we talk so much about the negatives because they're so prevalent these days, but the great experiences and great CMs are TRULY wonderful still. It's just much harder to find them nowadays

that really suprises me that its been on a slippery slope for so long....i can understand standards slipping because of the DP, but is it honestly free, no one gives you anything for free

i can understand that tho its our nature to bring to the front about the bad things that happen. i mean im no gourmet diner in any sense of the word but i will always let them know if i enjoyed the meal or not. i think the best steak ive ever had was at an american steahhouse called simply blues down here the fillet was to die for mmmmmmmmmm

ukwdwnut
02-05-2010, 02:24 PM
yeah I mean the thought did occur but it's all just degrading the relationship, such as it was, between us and the server yah know? Now we're saying we don't trust them, which of course we didn't :lol:. A good server would have offered that as a solution anyway and said "ok now, seriously my apologies and I've taken that off the bill, let's start fresh and see if we can rescue the experience for you shall we? here's a complimentary drink for you both"

thats how it should be, rescue the situation. make the experience a good one so you visit again and again

keith
02-05-2010, 02:26 PM
that really suprises me that its been on a slippery slope for so long....i can understand standards slipping because of the DP, but is it honestly free, no one gives you anything for free


Certainly not free there is indeed a cost to the dining plan and when you work it out, it often doesn't work out as particularly good value nowadays. When they offer a free dining plan, it's usually instead of a discount to the room rate so one way or another you're paying for it yep.

The problem isn't the cost or "free", it's that it's been so wildly successfull with people who like to feel everythings paid for up front, that the restaurants are completely packed out nearly 100% of the time! That along with an almost guaranteed gratuity system means that food is no longer lovingly prepared, it's heated, thrown at a server who throws it at the customer and moves on.

There *ARE* exceptions there really are both to the quality of food and to the quality of service, it's just that you have to work to find them now. 10 years ago things were oh so very different

ukwdwnut
02-05-2010, 02:48 PM
Certainly not free there is indeed a cost to the dining plan and when you work it out, it often doesn't work out as particularly good value nowadays. When they offer a free dining plan, it's usually instead of a discount to the room rate so one way or another you're paying for it yep.

The problem isn't the cost or "free", it's that it's been so wildly successfull with people who like to feel everythings paid for up front, that the restaurants are completely packed out nearly 100% of the time! That along with an almost guaranteed gratuity system means that food is no longer lovingly prepared, it's heated, thrown at a server who throws it at the customer and moves on.

There *ARE* exceptions there really are both to the quality of food and to the quality of service, it's just that you have to work to find them now. 10 years ago things were oh so very different

success isnt always a good thing for some things then is it :(

so if i were to dine at a disney ressy where would you recommend?

i know YSH and ricardo is a good one if you get him as a server obviously

keith
02-05-2010, 03:30 PM
success isnt always a good thing for some things then is it :(

so if i were to dine at a disney ressy where would you recommend?

i know YSH and ricardo is a good one if you get him as a server obviously

Well the problem is lack of consistency :/ a good place one day can be awful the next :(

I really like v&a though expensive of course, california grill, YSH, scifi diner for the atmosphere :), artist point

ukwdwnut
02-05-2010, 03:32 PM
Well the problem is lack of consistency :/ a good place one day can be awful the next :(

I really like v&a though expensive of course, california grill, YSH, scifi diner for the atmosphere :), artist point

i would like to atleast try one disney ressy just for the experience but who knows if i ever will........ok thx keith will go look at their menus

uscwest
02-05-2010, 03:33 PM
I know the bad service sticks in our minds and generally we've had great service but one time at liberty tree tavern springs to mind.

We were sat down next to another uk family who were looking very quiet and subdued. I looked over at the lady and she said "thank goodness somene else is here, see what you think of the waitress".

Just them this waitress staggered up the stairs looking more like a haunted mansion cast member than a LTT server, dark eyes, staggering around. As she got up the stairs she fell over and slowly got up and swayed towards us.

She dropped some strawers on our table and slurred "drinks?" I said just water please and she swayed across to the other table grabbing hold of the edge of it to steady herself.

Well when she'd gone the lady on the table said, shes been dropping things we cant understand her, she cant understand us, we think she's drunk or on drugs!

I thought argh yeah but at the same time, part of me thinks would they let someone work that was like that so perhaps she's just got a medical problem and if so, I dont want to say anything :/

Of COURSE The service was dreadful. She wasnt there most of the time, when she was, we were terrified she'd drop something and indeed, the next tie she arrived she dropped a tray of coke over the kids at the next table :( cue many tears.

Well myself and the man next door said ok come on, we've got to have some guts and gently suggest that this woman shouldnt be serving. Whether its medical or drink/drugs, she shouldnt be serving. So we spoke to the manager who looked at us like we were the worst kind of scum. Nothing wrong with her and if there was dont we think they'd have noticed !

So we go back to the table wondering if we've been reenforcing each others undeserved feelings and perhaps we've really been unfair to the woman.

Minutes later she fell up the stairs with a tray full of hot tea. Went everywhere, other cms came and bundled her away to the back room. Obviously that was the end of the "service" such as it was.

Anyway, we were sitting there thinking what we do now! manager isnt interested, so do we just leave? no cant do that. Pay the bill and just put it down to experience? well the other table didnt really want to do that given their kids were now sitting in cold wet clothes soaked with cola.

So we both just put enough dollars to pay for the meal and thought we'll leave it at that.

As we're leaving, the server comes shouting, in slurred speech, after us with her friend going MAD that we hadn't left a gratuity :unsure:

I tried to ask if she was ok, but she wanted none of that just held her hand out for dollars.

We all just walked away. Dont know about the other family but we certainly reported the experience but heard nothing about it.


It's all so problematic :( we went to the brown derby at the studios once and we waited AGES to get a table. When we did, the server was doing that thing they do where they're chatting to their friends even though they're half talking to us. Every now and again she'd turn round again to us, smile would disappear and she'd ask what we wanted.

I ordered a steak, DW a chicken. Well the steak came, no sign of the chicken. 15mins later still nothing. Server comes over "are you enjoying your meals?" Well DUH try FINDING the meal first?

So then she goes gets the chicken, dumps it down and storms off. It was stone cold. So we call her back and she puts her hand on the chicken to see if it's cold (like we'd eat it after someones put their hands all over it?) :/ and says "thats warm and thats the way it's served".

Of course sent it back to get another one but now my steak has been on the table for half an hour. Anyway the whole experience was just utterly rubbish.

Came to the end and explained how rubbish and that we wouldn't be giving a tip. She immediately went and brought a manager, I explained it to the manager who said "well you can't say the quality of the food was the servers fault"

I mean ARHGHGHGHGHGH!!!!!!!! and of course that's the excepted thing in the states. If the food is rubbish but it's brought on time then the server expects 20% but for me, I'm tipping on the whole experience.

It really is ARGHSOME

I know I'm late chiming in here but I would NOT have put up with that kind of service or food quality. I certainly would not have paid for the meal, nor would I tip.

keith
02-05-2010, 03:38 PM
I know I'm late chiming in here but I would NOT have put up with that kind of service or food quality. I certainly would not have paid for the meal, nor would I tip.

You're right John :( I was wrong on both occasions to have paid for the meal but we just didn't want the hassle whilst on holiday. Nevertheless, you're right.

Tink
02-05-2010, 09:53 PM
Disney, and the many restaurants that surround the immediate area (those with price points at less than $20 per entree) don't care about return business. Honest, they don't. Disney has made that perfectly clear on more than one occassion, and those off site restaurants are the same way.

We like 'our' Longhorn, but wouldn't go near the one by Disney. Things like that.

Mick, if you want a decent meal, then the closest to the Disney area I'd recommend is Dr. Phillips, and THAT is starting to fall off! :(

ukwdwnut
03-05-2010, 09:49 AM
Disney, and the many restaurants that surround the immediate area (those with price points at less than $20 per entree) don't care about return business. Honest, they don't. Disney has made that perfectly clear on more than one occassion, and those off site restaurants are the same way.

We like 'our' Longhorn, but wouldn't go near the one by Disney. Things like that.

Mick, if you want a decent meal, then the closest to the Disney area I'd recommend is Dr. Phillips, and THAT is starting to fall off! :(

wow sounds like std's are dropping everywhere now :(

Johnie
03-05-2010, 02:01 PM
I just want to say that if you ever feel that your service is so poor that you are not going to leave a tip, then you should really speak to the manager. The manager and the server both need to know. If you don't leave anything, then the server is just going to think you are cheap, not that they did something wrong.

Tink
04-05-2010, 02:40 AM
I understand what you are saying, but there are times when I simply don't want to deal with it.

I once told a server that I wasn't happy with my food and it turned into a major production with the manager. He essentially accused me of lying and not knowing what I was talking about. I'm not willing to deal with that nonsense when I'm trying to have dinner.

(Not that that specific instance had anything to do with the server).

ukwdwnut
04-05-2010, 08:48 AM
over here, i know a few people who have had a terrible meal and will not even pay the bill its been that bad :(