iTunes help, please...

[MystikPiglit]

I connected my iPhone to iTunes yesterday, expecting to get a couple of podcasts added on.
Instead, it completely deleted all of my music from the phone.... :hopmad:

So, does anyone know why that happened or how I can fix it? :cry1:

Also, if I have to start from scratch, can you tell me how to remove some of the albums that I have stored on iTunes? :unsure:

Please use basic language if possible as I am very blonde. :D

Thank you. :)

[catrancher]

MP,

When your iPhone is connected to your computer and you have iTunes running with your iPhone selected, you should have a window in front of you with a number of tabs across the top. They typically say: Summary, Info, Apps, Ringtones, Music, etc. The one labeled "Music". Does it look similar to the attached (this is mine on iTunes 10. Yours may be slightly different).

Is "Sync Music" checked on yours? If so, what about the radio buttons that say "Entire Music Library" or "Selected playlists, etc". Based on what you're saying, you should have "Sync Music" checked along with "Selected Playlists". Then it should be just a matter of checking off the playlists you want to sync like is shown in my second attachment.

Tom (:macwave:... how we doin' so far?)

[MystikPiglit]

Thanks for trying to help, Tom. (This may take a long time....:embarassed: )

Okay, I'm going to have a look. I may be back.........

[catrancher]

No worries, Diane!

We'll get it sorted. :yes:

Tom (:macwave:... let me know...)

[MystikPiglit]

It's dead. Deader than a dead thing on planet dead. :cry1:

It said there was a software update available so, like an idiot, I clicked... :thumbsdown:

After a very long process it ended with telling me, "an error has occurred"... Really? You think? :hissyfit:

So now it won't restore. I've tried several times.

It's dead......... :crywave:

[catrancher]

It's dead......... :crywave:

It's not dead. It's pining for the fjords. :laughhard:

Seriously, make an appointment with the Genius at the Apple Store. Take it in and I bet they can get it working for you.

Tom (:macwave:... we tried!)

[MystikPiglit]

It's not dead. It's pining for the fjords. :laughhard:

Good one! :lol:

It has been revived!! Severely wounded but alive. :yes:
My son has volunteered to pop round tomorrow to try and restore music, photos and missing apps.....

Thanks for your input, Tom. I appreciate that. :thumbsup:

[catrancher]

Good one! :lol:

It has been revived!! Severely wounded but alive. :yes:
My son has volunteered to pop round tomorrow to try and restore music, photos and missing apps.....

Thanks for your input, Tom. I appreciate that. :thumbsup:

Good enough! As long as it's alive he should be able to get everything back on it for you. Glad you're getting it sorted!

Tom (:macwave:... 'ELLO POLLY!!!!!)

[MystikPiglit]

"Well it's hardly a bloomin' replacement, is it?"

:lolchair:

[Mari]

so glad its revived! :)

[catrancher]

http://dl.dropbox.com/u/75186662/smilies/lmaof.gif :ROFL: http://dl.dropbox.com/u/75186662/smilies/tracy.gif

Tom (:macwave:... it is to laugh!)

[MystikPiglit]

Thanks, Mari. I was a bit worried there. :yes:

Tom, :wink:

[catrancher]

Hey Diane!

Did your son get you sorted and restored?

Tom (:macwave:... so many questions? What is the airspeed velocity of an unladen swallow?)

[MystikPiglit]

Yes, thank you. :thumbsup: DS came round and worked his technomagic. All sorted now. :yes:

Goodness knows what sort of muddles I will get into when I change to the iPhone4. :wink:

"African or European?"

:lol: