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foreverducky
05-02-2011, 02:23 PM
Ok, my office 2007 word program has suddenly gone crazy. I can't open any word programs, but if I open works task launcher I can open a word document then open a saved word file. Anyone know what has gone wrong suddenly? When I try to open the program it says something about a patch package not being able to be opened. When I do a windows update there are some patches that can not be installed, but this has been going on a for a while and haven't had problems until today.

I tried to uninstall office 2007, but it would not uninstall completely...so I tried to put the cd in to repair or reload and the cd wont run....

Please help!:surrender:

foreverducky
05-02-2011, 02:23 PM
Actually, it's security updates that wont install with the windows update.

Dorothy
05-02-2011, 03:23 PM
If you tried to uninstall and only some it worked, then the part that was deleted might have been the control for you CD drive.

Did you try a system restore?
If you try this make sure you have hard copies of anything you've done in word (from after the date of the last save) so that you don't loose them!

foreverducky
05-02-2011, 03:26 PM
The uninstall was a last resort. The cd wouldn't work before I did an uninstall.

Dorothy
05-02-2011, 03:34 PM
Did you do the restore?

foreverducky
05-02-2011, 03:41 PM
Just did that for earlier in the week....same problem still.

foreverducky
05-02-2011, 03:45 PM
These are the security updates that my computer can't seem to install:

KB2345043
KB2344875
KB2289158

foreverducky
05-02-2011, 04:06 PM
More info...tried to individually update those security updates from microsoft...was told that there was a corruption in the installation database.

Isafari
05-02-2011, 06:23 PM
Dh has done a search in the Microsoft knowledge base and found the following article which may be of interest to you.

You receive an error message when you try to install or run an Office program: "This patch package could not be opened" or "The installation source for the product is not available" (http://support.microsoft.com/kb/932857)

hope this helps :fingers:

foreverducky
05-02-2011, 06:40 PM
Oh thank you...I will try this in just a few and will let you know.

foreverducky
05-02-2011, 07:21 PM
That link helped indirectly. :yes:

It lead me to a program that completely uninstalled Office. Then I reinstalled the program completely...now it's working.

Thank you!

Isafari
05-02-2011, 10:26 PM
That link helped indirectly. :yes:

It lead me to a program that completely uninstalled Office. Then I reinstalled the program completely...now it's working.


Brilliant :thumbsup:

Deafjeff
06-02-2011, 04:35 PM
I love it how people here help each other out! :tralala:

Isafari
06-02-2011, 05:17 PM
I love it how people here help each other out! :tralala:

Me too - and you're never alone when you're a member here :thumbsup:

foreverducky
06-02-2011, 06:56 PM
Me too! When it went crazy, I thought of you guys first.

Thanks again!

Slowhand
07-02-2011, 04:17 PM
When it went crazy, I thought of you guys first.



Yep, there`s loads of crazy folks on here! :lol: