Dollar are meant to include roadside assistance included in the package. The dollar you took it to should have changed the car never mind I am just closing.
Unfortunately majority of packages sold in the UK from all the large tour ops insurance is extra. We always explain to customers it is cheaper for us to sell them a car seperately complete with inusrances than take the insurances!
You can purchase this so called typers, windows and underside car insurance now but it is not cheap.
Thrifty is part of Dollar and they are meant to be onsite at MCO now.
Make sure you complain when you get back to the UK.
We had big problems with Dollar :( so much so that after using them everytime we have been before, we will never use them again :(
We booked through USRAC as usual and booked our usual SUV (Grand Cherokee). When we got to the desk we were told that the groups had been changed and what we had ordered was a small SUV (Jeep Liberty or similar). As you know we had been on a flight from hell so we were both tired and fed up. Anyway long story short, the woman eventually got us to pay for something else, we just didn't have the will to argue with her anymore :sigh:
When we got to the rental house, one of the first things Chris did was check the website and he saw that she had lied to us. On top of this I couldn't get into the thing because it was too high and getting out was even harder :lol: We went back the next day, saw the manager and he apologised and changed it for what we should have had in the first place.
A word of warning though, if you don't like Fords, the Manager said that Dollar are changing their fleet to all Fords.
I have no idea who we will go with next year, probably give Alamo a go I expect :unsure: one thing is for sure though I will never use Dollar again.