We've seen similar. The problem is so easy to see, if you go just on name, you're going to end up with the wrong person when there's more than one person with the same name :lol: but they always seem so ASTONISHED that it's happened. Combining address with name helps a bit but even then you stand a reasonable chance of having someone with the same name at the same address. Date of birth helps a bit more till you get twins :lol: so really what's needed is a fully unique identifier like a patient number/national insurance number... but then how many people will know that when asked :(
It sounds like the information is coming from the doctor's surgery. There are two of us in at my surgery with exactly the same name (middle as well) the only difference is she is 25 years older than me. The amount of times I have been given her repeat prescription or on one occasion I went in for a blood test and the paperwork was for her not me :madflames: Chris saw the senior partner abut that one.