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Thread: Universal and wheelchair warning
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16-06-2012, 06:25 PM #1
Universal and wheelchair warning
Just returned from taking Beth to Orlando as an early 21st birthday treat. We purchased all tickets before leaving. We went to IOA guest service to obtain GAP for Beth. The CM told me Beth would not be able to go on any ride but the carousel and no rides in Universal. They would not even let her go on cat in the hat. I explained her wheelchair gave her full body support and was crash tested for vehicles but they were having none of it. They refunded me after I stood my ground ( the poor cm was very apologetic ). I have written a complaint and just recieved a phone call to say its Universals rules not to allow anyone to ride who can not support themselves and hold the bar ( Beth can hold the bar but not sit unaided ). I asked that they made this very aware on their homepage but was told no its up to the individual to search the PDF. I explained Beth had been on this ride several times over the years and I would not think to look at this. I also asked what's the difference between this and Winnie the pooh which Beth had ridden the day before, she said they are not aware of Disney rides ( yeah right )
Here it is
http://www.universalorlando.co.uk/uo...cm37-10940.pdf
I am sorry but I find this totally discriminating
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