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27-06-2012, 12:19 AM #1
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problem with Windows 7 Troubleshooter tool...
...it doesn't work! When I click on "Devices and Printers", there is a triangle with an exclamation point in it next to my laptop. It tells me I need to troubleshoot the device. However, when I try to do that a window pops up and asks me if I want to allow a program called "msdt.exe" to update the program. When I say yes I get a message saying "A problem is preventing the troubleshooter from starting". Consequently nothing works.
I'm also getting that same triangle/exclamation point symbol next to a box that it doesn't recognize as my Cricut. And of course I can't troubleshoot it either. I use a software on my laptop called Design Studio. It allows me to design images to cut out on my Cricut. Since having my laptop rebuilt, I can no longer access my Cricut from the software. It gives me an error message saying to check to make sure my Cricut is connected and turned on - which it is.
I'm getting very discouraged... Anyone have any ideas?
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