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Thread: Doesn't function very well
04-02-2013, 09:07 PM #1
is Thankful for every day...I am:
Doesn't function very well
My family and I recently took a trip to Florida to visit family. Although my husband and I are Disney freaks and DVC members, the general concensus among other family members was to go to Universal, since we've all been to Disney multiple times and my brother and I are huge Harry Potter fans. We ended up there on the day before New Years' Eve and I was in a wheelchair. There is no preferred treatment or special lines for that, they told us it was because we needed to 'experience the queueing' as part of an attraction. Except that until you got right up onto a ride, there was no thematic queing, like at Disney. Much of the time while we waited in line for The Forbidden Journey, we could hear (really loudly) the Jurassic Park music. So there we stood, in line, looking at the castle, hearing...Jurassic Park. The queue times were way understated and we had people walking through the empty queue and ignoring staff and there just weren't enough staff to stop it. We had to wait in line in order to get into the gift shops and all the ones in Harry Potter World were way too narrow for my wheelchair for me to look at things, let alone get around with the people inside. I kept calling out, 'excuse me!' and just rolled myself through until one staff person finally saw me and moved people to the side and out of my way for me to get out, which I appreciated. Inside the castle was amazing, the ride was one of my favorite, EVER, and a few of the staff seemed capable and willing to help, but the park doesn't plan very well for the number of people they let in and it was NOT well equipped to deal with the wheelchair. Very disappointed. I would love to go back during a not so busy time and give it another chance.But I've been at Disney several times during peak seasons, spring break, Christmas break, summer vacations, and never seen it function as poorly as Universal.
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