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16-02-2013, 03:27 PM #1
This user has no status yet.I am:moodless at the moment.
Virgin, Seat booking page open at 91 days but fails to save.
I went in to manage my flght options today, 91 days from departure the 'view and amend seats' option was available. When i selected this option it would allow me to change seats but not save the change. Whilst i know seats are now released for booking only 90 days ahead i was surprised to see this option had changed on the website. When it failed to save the seats it said there was a failure but did not mention the 90 day rule. Seems strange that just ahead of the 90 days Virgins seat booking webpage changes from unavailable to available but then fails for 24 hours when you select anything.
Whilst this isn't the biggest issue in the world we did book 9 PE seats at some expense and Virgin seemt o be determined to be unhelpful and frankly just below average in recentyears as far as quality of service.
If anyone from Virgin bothers to read these forums may i suggest if something is open till 90 days before the flightt hen maybe the website should reflect that clearly.
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