Cheeky DLRP!

**sazzledazzle** · 06-10-2008, 10:07 PM

Hi all, as previously posted we are going to DLRP Jan28th - 31st Jan staying at sequoia lodge, all fine.
When I booked the hotel, direct with Disney I paid 10% deposit for the room balance to be paid 29th November, all fine.
I recvd a bank statement the other day and the cheeky people had indeed taken the 10% deposit and then 10 days later taken the other £380 I owed them too, now call me a dimwit but I only just noticed it had come out of my bank account. Anyhow I phoned them up to rant and all they could say was
'Yes it's all our fault, but the computer system will automatically take the balance from your account 10 days after unless the agent you speak to actually manually inputs the balance date on your file'
Well ok so can I have a refund then?
'Well you can madam but it will take 4-8 weeks'
HOW LONG??
now the balance is due end november so by the time I get the money back it's time to pay them again what a waste of time! GRRRRR

**Keith** · 07-10-2008, 01:02 AM

OMG now thats REALLY bad

I've always wanted to stay at the Sequoia Lodge though it always looks brilliant

**lisaw** · 07-10-2008, 01:04 PM

That is a worry that it automatically comes out unless told otherwise

**Britchick** · 07-10-2008, 01:19 PM

vive la france!!!

**sazzledazzle** · 07-10-2008, 01:54 PM

I know 'how rude!'
Now it's most unlike me I know but I would generally have asked for some form of compensation by way of a free meal etc etc but I think I was so shocked at basically being told 'well it's just tough luck' that I forgot

It's left a bit of a sour taste I must admit......

**simonwebb74** · 08-10-2008, 05:03 PM

I would get back onto them and complain about lost interest etc. etc. I'm sure they will offer some kind of compensation, even if it's only a free coffee pack for your room

Originally Posted by Keith

OMG now thats REALLY bad

I've always wanted to stay at the Sequoia Lodge though it always looks brilliant

We have stayed at Sequoia Lodge for the last 4 years but I have to admit that last Christmas it was starting to look a little tired and in need of a lick of paint here and there.

You can't beat sitting next to the huge log fire in the bar after a cold winters day in the park though