I had dinner at Kuzzina on 9/13 and went in with an open mind (as I was a huge fan of Spoodles' food and servers). I had the Lamb Shank which was delicious and fork tender! As always the preparation and service was spot on. However...
As a regular so to speak, I noticed something missing. I was dining alone and really payed attention to the kitchen staff, servers, managers etc. I had the opportunity to have a frank discussion with my server on the new changes and he let me know exactly what was going on.
In the past, orders were able to be tweaked a bit to accomodate special requests (for little ones or finiky appetites), no more. The servers are not happy and to quote him "the kitchen atmosphere is like someone died". They of course are not showing this to the guests. They are very frustrated that they are "in the business to please the guest" but are not able to fully do so. Additionally, cut backs, scheduling and bottom line goals are attributing to the unhappiness.
I hope things relax a bit for them. These are truly talented individuals, some of the best on property and if you dine there, please reassure them of your appreciation and recognize their excellence, even under the current circumstances.