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Thread: Macbook help!

  1. #1
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    Calling all Apple experts again!

    My Macbook has sort of died! All I get is a grey screen with the Apple logo and a turning gear wheel. I've tried pressing command - option - P - R on start up and I've tried starting up in safe mode but nothing helps. After 5 mins of the grey screen the Macbook turns itself off. We've booked an appointment at Apple Southampton for Sunday but is there anything I can try in the meantime?





  2. #2
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    Hmm the mains is working ok? sounds abit power supplyish to my uneducated brain

  3. #3
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    Quote Originally Posted by Claire, post: 181297
    is there anything I can try in the meantime?
    Couple of things. I assume you have your original DVD (or CD) that Mac OS X came on. Should have come with your MacBook. Or the latest one you got if you've bought any OS upgrades (Leopard, Snow Leopard, etc.). Anyway, grab that disk. Now try this:

    1. Insert the DVD.
    2. Restart your mac (you may need to hold down the power key till it shuts off, then press again to restart)
    3. Press and hold the "C" key on the keyboard while it starts. This will boot off the DVD.
    4. Choose your preferred language when it boots up.
    5. From the menu bar, choose "Utility -> Disc Utility".
    6. In Disc Utility, choose "First Aid - > Repair Disk". Just let this run. May take a while.
    7. Still in Disc Utility, choose "Repair Permissions". Again, this may take a while.


    At this point, you can try to reboot your Mac. That "may" fix it. Or not.

    Beyond this, you'd need to have a good backup to do more. You do have a backup don't you? You've been running Time Machine. Correct?

    Tom (... )

  4. #4
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    Put your ear next to it when you turn it on, can you here a tick .... tick..... type of noise or anything?

    Sounds to me like your hard disk may have died (gulp)
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  5. #5
    Administrator keith's Avatar
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    Didn't see Tom's reply! That's definitely the thing to do though.. fingers crossed it's just a soft fault not a bad disk
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  6. #6
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    OK, I've tried inserting the disk and it won't take it (possibly a disc or DVD already in there) and listening to it when I press the power button I get a very brief and very feint clicking kind of noise.

    Keith if the hard disc has died are we looking at new Macbook or new hard disk?





  7. #7
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    new hard disk will be the thing to get if its out of warranty, not need to buy a whole knew one :)
    Mick

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  8. #8
    Administrator keith's Avatar
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    Quote Originally Posted by Claire, post: 181307
    OK, I've tried inserting the disk and it won't take it (possibly a disc or DVD already in there) and listening to it when I press the power button I get a very brief and very feint clicking kind of noise.
    By far the simplest way is to reboot the machine, and press and hold the trackpad button at the startup tone until the disk comes out. If it doesnt and you're SURE Theres one in there, we can try other things

    Keith if the hard disc has died are we looking at new Macbook or new hard disk?
    New hard disk but you've likely lost whatevers on there unless you've backed it up or are willing to pay for data restore services
    Disney information? Try our online guidebook at http://wdisneysecrets.com
    Get your own Disney Countdown at http://toys.wdisneysecrets.com









  9. #9
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    Quote Originally Posted by Keith, post: 181311
    New hard disk but you've likely lost whatevers on there unless you've backed it up or are willing to pay for data restore services
    Photos and iTunes?





  10. #10
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    Quote Originally Posted by Claire, post: 181316
    Photos and iTunes?
    Have you been running backups? Time Machine? (Please say "yes"!)

    Tom (... hoping for the best!)

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