Im not sure this belongs in this section.-..
Anyway.. I just want to say I am never EVER again paying for Disney photopass...
its nice to get your pics taken and all.. but then it just doesnt work!
I ordered the CD with all the pics, and spent AGES doing a photobook for Tatiana...
Well, the photobook NEVER arrived... NEVER!
So I check with UPS and it says it has been delivered... in a different city and to a different person...
I email Disney Photopass... and they reply.... "please call us if we can be of further assistance"... well, I EMAILED for a reason, if I could have called, I would have.... so I email back .... and they never replied...
Fast forward to January... I email again.... 3 weeks... 3 WEEKS later I hear back from customer service.... they "forward" an internal email to me..
Date: Monday, January 25, 2010, 10:23 PM
> #yiv148664336 p
> This order is for a photobook. Would you like for us to
> refund if the guest is still missing the photobook? Thanks
> for your help.
> Photo Imaging Guest Support Team
so I read it and then just sat there thinking, do I reply? do I wait for them to email directly to ME? or what?
So in the end I just replied I wanted my money back....
and got this response...
on February 10 .... so they took their time in replying again....
A credit in the amount of $70.00 has been issued to your credit card (for the pre purchase cost of the book plus shipping). Please allow up to 2 billing cycles for the credit to appear on your credit card statement.
Disney Photo Imaging Guest Support Team
and now I have to wait "up to 2 billing cycles"
Terrible.. TERRIBLE customer service...
and in the end, who knows WHO has a photobook filled with pic sof MY daughter and our memories, I have no photobook, and no money back (yet)