Universal have been updating their assistance program

Instead of handing out complimentary express passes they now issue "attraction assistance passes". If the stand-by queue for the ride is less than 30 minutes they will let you join the express pass queue, but if the wait is more than 30 minutes, they will write the name of the ride on the pass and give you a time to return to join the express pass queue.

One pass serves the guest and their family but is good for one day and must be renewed.