I LOVE your letter!!!!! My DH thought so too :-)
I would love to see how they will reply to your letter!
But it is shame that you have to write to them to complain...
Great letter, but I have to wonder what the odds are that Sir Dickie will read it, or if he does read, will he even care?
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To the world you may be one person, but to one person you may be the world. - Heather Cortez
When the power of love overcomes the love of power the world will know peace. - Jimi Hendrix
They are trying to speak to me. Had a message on my answerphone from someone claiming to be from the office of Sir Richard. Now - because I used to work for them I know that the office of Sir Richard is just a small group of regular customer service reps with a little bit more authority.
I ain't speaking to them.
He's in Australia at the moment - so you may not have to vacuum right away.
But then it is best to be prepared.
AFAIK he's not anywhere near me otherwise I'd pop round and ask whether he saw your letter! :D
Next trip - Bali! (March 2015)