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Thread: arrrrgh! I am SO angry

  1. #11
    Administrator Tink's Avatar
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    Well, I've spent most of the day on the phone with IT (work, not the local provider) having them tell me over and over it wasn't them.

    It was them. :dozey:

    Now, I've got a decent connection, but geez, can't work while I have it. Oh well. :D

    I did have a look at my bill for ISP though and they were charging me for installing a wireless when they didn't do it. That came off pronto!






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  2. #12
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    Quote Originally Posted by mumof2, post: 19593

    oh that is so awful - gosh, was she ok?
    no she wasn't, i won't go into details but think about all the things that you have to do in 9 hours. Bless her

    Hope you get it sorted out














  3. #13
    Senior Member mumof2's Avatar
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    Quote Originally Posted by britchick, post: 19620
    no she wasn't, i won't go into details but think about all the things that you have to do in 9 hours. Bless her

    Hope you get it sorted out

    oh dear, I'm sorry - that was a stupid question wasn't it ......poor love.

    they obviously don't think about the consequences of their actions.......:mad:




  4. #14
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    That would make me angry too!












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  5. #15
    Senior Member mumof2's Avatar
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    Sorry it's a long one this time!


    Right, well i called them back 'cos i couldn't be bothered to wait anymore.

    After some firm words and explaining the huge mobile phone bill and loss of internet use, they gave me back all of the charges they billed me for diverting the calls.......they even gave me some extra as a gesture of goodwill

    *

    *

    *

    2.00!!

    So then the guy said, is there anything else I can help you with ~ WHAT??!! :mad:

    I said "You ARE joking aren't you - what about the compensation for the 15 mobile phone bill we ran up while our line was out, and the compensation for the internet I paid for but couldn't use?"

    Oh, he says, I have to transfer you to our faults department :rolleyes008: So off I go again explaining it for the umpteenth time today and was told the compensation for loss of line was 1.00 per day.....I laughed, yeah right!

    Anyway, eventually the man upped his offer to 10 towards the mobile phone charge, but after a bit more persuasion he agreed to the 15 - he couldn't compensate for the internet access as they only need to provide the line for the telephone.....well i figured the goodwill gesture of 2.00 would cover most of the internet charge anyway for 5 days so we're all settled now.

    Phew! :rolleyes008:




  6. #16
    Administrator Tink's Avatar
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    But do you have a good connection now?






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  7. #17
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    don't they have a set amount per day? i thought it was something like a months line rental per day- i think this is set by ofcom














  8. #18
    Senior Member mumof2's Avatar
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    Quote Originally Posted by Tink, post: 19738
    But do you have a good connection now?
    I'm tempting fate here Tink ..... yes




  9. #19
    Senior Member mumof2's Avatar
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    Quote Originally Posted by britchick, post: 19741
    don't they have a set amount per day? i thought it was something like a months line rental per day- i think this is set by ofcom

    ha! a 1.00 per day apparently


    i think i'll look into what you've said though - thanks!




  10. #20
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    Quote Originally Posted by mumof2, post: 19743
    ha! a 1.00 per day apparently


    i think i'll look into what you've said though - thanks!
    it used to be in the telephone book














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