Now, I would appreciate a little advice on what I know can seem to be a bit of a tricky subject for some reason, but I know that here we aren't like that. Well, it is tipping that can be a bit of a tricky subject, and actually, this query isn't about that at all
Now, I fully accept the American way (I sounded a bit like Sam Eagle there, didn't I? ) of tipping 18 - 20% on each sit down meal. And I have read enough on other forums to know that if we are not happy with the waiter's service that we are meant to deal with it straight away, and maybe have a word with the Manager to sort things out immediately. but in all of my many trips to the USA this is something that I can't seem to be comfortable with, and I'd appreciate some advice on how to toughen up!!
When we went to WDW in February we were on the Deluxe DP and so had an awful lot of meals, and consequently did an awful lot of tipping. Whilst we had some excellent service, as well as some mediocre service that was just ok, but nothing really to let it spoil anything, we also had quite a few times when the service was downright dreadful. For example, the second time we ate at Cape May for breakfast (the first time was perfect so we thought we'd go again) the server was dreadful in performing her duties, especially considering it is only a buffet meal. We waited 15 minutes for her to come back after seating us, and even then she forgot DH's tea. We had to wait another 10 minutes for that, and even then had to remind her. She didn't bring cutlery, or the condiments....and the list went on. We tried to flag her down the couple of times we saw her, but she didn't see us, and in-between she was just nowhere to be found. There was also an absence of a lot of the food from the buffet (which I know is a whole other problem) which of course added to our annoyance.
Now, the agreed course of action seems to be that we should have contacted a Manager after being there for a few minutes, and again at any point we were ignored. But when the restaurants are busy I can't always see a Manager. Are we supposed to get up and leave our table and hunt one down? and I don't know if this is the reticent English person in me but this lady in particular was lovely, and sweet, and obviously rushed off her feet and I felt bad telling tales on her Is it normal to do this? We kept thinking we didn't want to spoil our experience further by creating bad feeling between us and our server, and her being annoyed by us every time she came over. Maybe we just have to get over that. I suppose my question is, do we just get over that discomfort? Is it simply the usual way this would be handled in the USA, and therefore the server wouldn't think badly of us? And what would be acceptable to complain about and not complain about? 20% is a lot to tip if the service is poor and here of course we simply wouldn't tip, or tip a lot less. How do we handle it in the USA?
I hope I have explained myself well, and people understand what I am trying to say :blush: