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Thread: rant marks and spencer grrrrr

  1. #1
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    i need to rant before i explode...............
    we got 2 sofa's from marks and spencer now we waited for weeks for these and were sat on 2 deck chairs when they arrived they were both scratched one worse than the other anyway the delivery guys rang m and s and i agreed a refund of 115 for both not a huge amount but it was ok i couldnt wait another god knows how long for 2 new ones, they couldnt refund the debit card so had to send out a cheque now when the cheque arrives its made out to MRS D Green now Dave is no woman and i dont have his surname so i ring them up and ask for the cheque to be sent in Mr i answer all the security questions and everything and explain whats happened they now will only deal with Dave now they agreed the amount they spoke to me when it arrived its my mobile number but nope they wont deal with me so now Dave will have to ring them and i am furious cause they havent dealt with david at all im gonna explode

  2. #2
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    What a mess! I'm sorry. How hard is it to get names right, I mean really?

    My name is Billie and I can't tell you how many things that i have received for William. I am neither a boy or a William. I toss whatever it is immediately....if they can't spell my name then I don't know them.

  3. #3
    Senior Member mumof2's Avatar
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    grrr, that kind of thing makes me so mad.....i'll slap them for you




  4. #4
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    Oh dear I hear the sound of *stalling* in the background there :(

  5. #5
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    wow....

    terrible customer service!





  6. #6
    Administrator Tink's Avatar
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    Call back and speak with a manager, or send a letter.

    I had a very poor room in a hotel in Charlotte, NC my last trip here (last week, one night) and when the customer survey came, I made no bones about it.

    I had an email today with a customer service manager telling me they'd credited me the room. I'll still not stay there (tons of problems and not the first time) but at least I got my/the company's money back.

    Good luck to you Daveann. That's just downright rubbish. :(






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  7. #7
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    This isn't just any cock up........its and M&S cock up

  8. #8
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    Quote Originally Posted by Skywatcher, post: 132422
    This isn't just any cock up........its and M&S cock up
    i didn't see that coming

  9. #9
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    Any news today Mrs Dave.
    [SIGPIC][/SIGPIC]

  10. #10
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    david rang them and its sorted now but i am still unhappy

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