Results 1 to 7 of 7

Thread: aggghh,... what can /should I do?

  1. #1
    Senior Member
    Join Date
    Dec 2008
    Location
    Mexico
    Posts
    5,013
    Post Thanks / Like
    I bought a baby blanket on ebay... for a friend's baby

    The description said NWT ... new with tags


    So.. it arrived yesterday...


    1. the tag is attached with a safety pin
    2. the chenille is not soft and fluffly, but rather flat and stiff (like it was washed 350 times and no fabric softener was used)
    3. it has a satin trim, that has a few pulled threads
    4. it has an almost 2in. long white stain on the trim
    5. it has a very small but still there, brown spot on the trim
    6. the tag with the washing instructions was all crushed and the text is fading... a CLEAR sign that its been washed more than a few times..


    So... what can I do??

    Does anyone know??

    should I contact the seller? try to contact the site? take pics of the blanket as evidence? or just leave negative feedback and let it go???





  2. #2
    Moderator Beccaberry's Avatar
    Join Date
    Jul 2008
    Location
    Milford, Connecticut, United States
    Posts
    13,961
    Post Thanks / Like
    Definitely contact the seller. I'd say start there and see what happens. Most sellers would prefer to make an unsatisfied customer happy than risk negative feedback. Definitely take photos.

    If you don't get the satisfaction you want, take it to the next level...but give the seller the chance to do the right thing first.




  3. #3
    Moderator Beccaberry's Avatar
    Join Date
    Jul 2008
    Location
    Milford, Connecticut, United States
    Posts
    13,961
    Post Thanks / Like
    Also, how did you pay for your purchase, Mari?

    If it was paid for via Paypal, you'll have some options with them as well.




  4. #4
    Senior Member
    Join Date
    Dec 2008
    Location
    Mexico
    Posts
    5,013
    Post Thanks / Like
    Thank you

    I paid for it with paypal.... and honestly I am just so angry, because what she did was rip me off... she totally misrepresented the item...





  5. #5
    Administrator keith's Avatar
    Join Date
    Jun 2008
    Location
    United Kingdom
    Posts
    20,864
    Post Thanks / Like
    Definitely as Becca says, Seller first. You have to prove you've given them a chance to put it right before you can go down the ebay/paypal grievance routes.

    Once done, and if you get nowhere, complain both to ebay and paypal
    Disney information? Try our online guidebook at http://wdisneysecrets.com
    Get your own Disney Countdown at http://toys.wdisneysecrets.com









  6. #6
    Senior Member mumof2's Avatar
    Join Date
    Jun 2008
    Location
    West Sussex
    Posts
    9,051
    Post Thanks / Like
    i agree, contact the seller first and explain why you are unhappy with the item.....this will give them a chance to put it right.

    If you are not happy with their repsonse contact ebay and definately take photos, it's also an idea to make sure you have a copy of the item description and photos they included on the ad.

    sorry this happened to you Mari, bad buyers and sellers are the pits




  7. #7
    Administrator Tink's Avatar
    Join Date
    Jun 2008
    Location
    15 minutes (or so) North of WDW
    Posts
    27,933
    Post Thanks / Like
    Use strong descriptive terms. "The condition of the blanket is not acceptable. It is clearly not new as evidenced by (then list all the problems). I expect (then tell her clearly what you expect her to do, and give it a time frame).






    Welcome to our new home! It's a lovely and friendly place. If you haven't joined yet, do register. It's a great place to make friends and share all those Disney secrets!!

    "It is the mark of an educated mind to be able to entertain a thought without accepting it. ~Aristotle

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •