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Thread: On phone to WDW Dine and ready to scream

  1. #1
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    Today is our 90 day mark

    I was on the phone at noon here and immediately in the queue which stated would be 25 minutes

    Half hour later answered by lady called 'Passion' who took all my details and off we went with day one of ten....and then I was cut off

    So now been 27 minutes waiting in a 35 minute queue. Suffice to say I am not feeling much passion towards the CM of the same name







    1997 - Newport Bay Club -DLP
    1998 & 1999 - Disneyland Hotel & Sequoia Lodge- DLP
    2000 - Caribbean Beach Resort WDW
    2001 & 2002 - Newport Bay Club -DLP
    2003 - Hotel New York - DLP
    2004 - Grand Floridian - WDW
    2005 - Hotel New York - DLRP
    2006 - Grand Floridian - WDW
    2007 - Yacht Club - WDW
    2008 - Disneyland Hotel, DLRP
    2009 - Yacht Club WDW, HRH & BLT
    2010 - Beach Club WDW

  2. #2
    Administrator keith's Avatar
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    Argh I TOTALLY sympathise been there SO many times

    Why don't you try the online ADR booking system whilst you wait? you may end up finding you don't need to call for most things?

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  3. #3
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    Debbie, yes!!!

    What Keith said!

    I did ours this morning at 6 AM EST and it only took me about 25 minutes for all of them (six different ADR's)! No problem to speak of whatsoever.

    And... I got everything I was after!

    Tom (... better than the phone!)

  4. #4
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    Phew...what a fuss that was.

    After another 40 minute wait got through to another CM. I explained I had been cut off had to call/wait again.....was she bothered/did she apologise...NO!

    So we went through then ten days and the good news is got what I wanted give or take half hour time difference which is fine. I know the job of taking these reservations must be boring but it wasn't a pleasant call at all. Got all the usual spiel i.e must have park ticket/arrive at podium 20 minutes before blah blah blah. Her voice was monotonous and she lacked any interest

    Anyway..first ten days done. Planning to do final 4 days on-line. Hoping that is my one and only bad Disney experience this year!

    I made my first night one on-line easily whilst in the queue, but wanted to do the +10 so as I understand had to call as couldn't do them all on-line?







    1997 - Newport Bay Club -DLP
    1998 & 1999 - Disneyland Hotel & Sequoia Lodge- DLP
    2000 - Caribbean Beach Resort WDW
    2001 & 2002 - Newport Bay Club -DLP
    2003 - Hotel New York - DLP
    2004 - Grand Floridian - WDW
    2005 - Hotel New York - DLRP
    2006 - Grand Floridian - WDW
    2007 - Yacht Club - WDW
    2008 - Disneyland Hotel, DLRP
    2009 - Yacht Club WDW, HRH & BLT
    2010 - Beach Club WDW

  5. #5
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    Quote Originally Posted by catrancher, post: 141909
    Debbie, yes!!!

    What Keith said!

    I did ours this morning at 6 AM EST and it only took me about 25 minutes for all of them (six different ADR's)! No problem to speak of whatsoever.

    And... I got everything I was after!

    Tom (... better than the phone!)
    Oh I didn't know you could do +10 on-line. I didn't book through Disney.







    1997 - Newport Bay Club -DLP
    1998 & 1999 - Disneyland Hotel & Sequoia Lodge- DLP
    2000 - Caribbean Beach Resort WDW
    2001 & 2002 - Newport Bay Club -DLP
    2003 - Hotel New York - DLP
    2004 - Grand Floridian - WDW
    2005 - Hotel New York - DLRP
    2006 - Grand Floridian - WDW
    2007 - Yacht Club - WDW
    2008 - Disneyland Hotel, DLRP
    2009 - Yacht Club WDW, HRH & BLT
    2010 - Beach Club WDW

  6. #6
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    Glad you got what you wanted in the end!

    I used to love callng Disney Dining but this year was so stressfull!! Getting cut off numerous times, different CM's giving me completely different information, some allowing me to book each day after the first 10 and others saying they couldn;t do that and i would have to wait until 90 days out for each of the other days

    The first 10 days I have booked DS as an adult as that is what i was told but after that they have said no he should be a child even though he pays adult prices I tried to change the original 10 but the CM sounded quite flustered so I was worried about losing them all s I have left it as it is - hope there are no problems when I get there!

    All done eventually but it was not an enjoyable experience, hope the online system is working flawlessly before we go again - won't hold my breath though






    [SIGPIC][/SIGPIC]

  7. #7
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    I agree Lisa....after planning and patiently waiting for the 90 day marker to be hit by such apathy really puts a dampner on your excitement doesn't it?

    I know it must be boring but to us it's a sign that the holiday you have been saving for and waiting for is just around the corner.

    Anyway, so far I have booked Nine Dragons, Cali Grill, Hollywood Brown Derby, Tony's Town Square, Le Cellier, Raglan Road, Sci Fi Dine Inn, Crystal Palace, Liberty Tree Tavern and Ohana.

    Still to do Boma, Narcoossees, Cali Grill (yes want it twice). CM said I couldn't book anymore for another 10 days but I remember last time ringing daily for my final few so I'm a bit confused.







    1997 - Newport Bay Club -DLP
    1998 & 1999 - Disneyland Hotel & Sequoia Lodge- DLP
    2000 - Caribbean Beach Resort WDW
    2001 & 2002 - Newport Bay Club -DLP
    2003 - Hotel New York - DLP
    2004 - Grand Floridian - WDW
    2005 - Hotel New York - DLRP
    2006 - Grand Floridian - WDW
    2007 - Yacht Club - WDW
    2008 - Disneyland Hotel, DLRP
    2009 - Yacht Club WDW, HRH & BLT
    2010 - Beach Club WDW

  8. #8
    Administrator keith's Avatar
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    Quote Originally Posted by Debbie2, post: 141919
    I agree Lisa....after planning and patiently waiting for the 90 day marker to be hit by such apathy really puts a dampner on your excitement doesn't it?

    I know it must be boring but to us it's a sign that the holiday you have been saving for and waiting for is just around the corner.
    COMPLETELY agree! I really think someone needs to give Disney a kick on this and they need to get rid of the apathy and get more of the really nice CMs on there

    Anyway, so far I have booked Nine Dragons, Cali Grill, Hollywood Brown Derby, Tony's Town Square, Le Cellier, Raglan Road, Sci Fi Dine Inn, Crystal Palace, Liberty Tree Tavern and Ohana.

    Still to do Boma, Narcoossees, Cali Grill (yes want it twice). CM said I couldn't book anymore for another 10 days but I remember last time ringing daily for my final few so I'm a bit confused.
    Definitely worth trying daily IMHO

    Great set of places, pretty much what we did earlier this month! We do Cali Grill twice each trip too and absolutely love the atmosphere. It's wonderful when the lights dim and the wishes music starts
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  9. #9
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    Quote Originally Posted by Debbie2, post: 141915
    Oh I didn't know you could do +10 on-line. I didn't book through Disney.
    As long as you have your resort confirmation number you should be able to tie your dining reservations to that.

    Yes, it will let you book several at once. I did six of them online. It's a shopping cart type of system. Find your ADR, add it to your cart, lather, rinse, repeat. Then once you've gotten them all in your cart, just "checkout". Seemed to work quite well for me.

    Oddly enough.

    Only thing I found was to:
    1. Make sure you're logged into Disney.com
    2. Tie your ADR's to your resort confirmation.


    Tom (... not displeased)

  10. #10
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    Quote Originally Posted by catrancher, post: 141921
    As long as you have your resort confirmation number you should be able to tie your dining reservations to that.

    Yes, it will let you book several at once. I did six of them online. It's a shopping cart type of system. Find your ADR, add it to your cart, lather, rinse, repeat. Then once you've gotten them all in your cart, just "checkout". Seemed to work quite well for me.

    Oddly enough.


    Only thing I found was to:
    1. Make sure you're logged into Disney.com
    2. Tie your ADR's to your resort confirmation.

    Tom (... not displeased)
    That's the problem...I booked with VH and whilst I have my Disney reservation number I haven't got a phone number to put in as I didn't make the booking myself. Hence I can't log in







    1997 - Newport Bay Club -DLP
    1998 & 1999 - Disneyland Hotel & Sequoia Lodge- DLP
    2000 - Caribbean Beach Resort WDW
    2001 & 2002 - Newport Bay Club -DLP
    2003 - Hotel New York - DLP
    2004 - Grand Floridian - WDW
    2005 - Hotel New York - DLRP
    2006 - Grand Floridian - WDW
    2007 - Yacht Club - WDW
    2008 - Disneyland Hotel, DLRP
    2009 - Yacht Club WDW, HRH & BLT
    2010 - Beach Club WDW

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