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Thread: VA complaint update

  1. #1
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    It pays not to let things go

    Thank you for your email, I apologise for the delayed response.

    I am sorry that you remain upset with regards to the closure of our Clubhouse at London Gatwick.

    I have added a note to your reservation to ensure you and your daughter have access to the alternative lounge, which is the No 1 Lounge in London Gatwick. This lounge was only opened Easter 2009 and is very impressive, light and airy. The modern decor is chrome, white and grey tones - very relaxing. It is split level with the bar area downstairs, additional seating and TV lounge upstairs. Breakfast and light bites are served at the tables. Everything available in this Lounge is complimentary to our passengers. I am still unable to offer the treatments and I am sorry for the disappointment caused by this.

    Every effort will be made to ensure the start of your journey is as comfortable as possible. Our own Clubhouse agents will be on hand to look after you and provide any assistance you may need.

    We look forward to welcoming you and your daughter on-board. I hope you have a wonderful trip to Orlando.

    Kind Regards,
    Kay Onslow
    Contact Centre Customer Service Team

  2. #2
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    Well done, Michelle..soudns like it will make a nice start to your trip:)







    1997 - Newport Bay Club -DLP
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  3. #3
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    Yaaay that`s fab news Michelle, now just you concentrate on looking forward to your trip
    Jacqui xxxx

  4. #4
    Senior Member mumof2's Avatar
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  5. #5
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    Thats wonderful news, well done and enjoy

    March 1995-Indian Wells, Sept 1996 - Westridge, June 1997 Creekside,
    Nov 1998 - Westridge,
    Sept 2000 - Westridge, April 2001 - Westridge,
    Sept 2005-Westridge, Oct 2008-Tuscan Hills, Aug 2009-Legacy Park.



  6. #6
    Senior Member Mandy's Avatar
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    Well done Michelle, now you can start to look forward to your holiday. :)


    1996 All Star Sports Resort
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    2012 Azul Sensatori, Riviera Maya (Mexico)
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  7. #7
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    Well done Michelle, great news. As they say this is a new lounge this year - the photo's look great

  8. #8
    Senior Member piglet's Avatar
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    Great news Michelle, glad your perseverance paid off Good also to hear something positive about VA








    DLP The Disneyland Hotel
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  9. #9
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    Great!!!! :)

    BTW you might want to arrive early to enjoy EVERYTHING in the lounge.... hahaha :D





  10. #10
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    There's a happy 'note' for your day! :)
    xxoo Rosie

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