Just after our DCL cruise a few weeks ago I noticed that the baggage handlers had broken of the wheels on my Samsonite case. [As some of you know, we had to cut our vacation short and we were in one heck of a rush hence we didn`t report the damage at Port Canaveral....not even sure if there is such a thing at the port anyhow!]
Over the years I have become "attached" to my case as it has been with me on many business trips Worldwide....in fact it has done more miles than me as it has been re-routed to other countries on occasion while I was in transit!
Last week I sent an email to Samsonite to ask how I could get a replacement wheel. Later that day I received a reply telling me to take a note of the coded number inside the case and giving me the contact information in Belgium, so I fired off an email to their spares dept. as instructed.
The following day I had a reply asking me for my full address as they would be sending me a replacement within a week...free of charge.
Today, not one, but two wheels arrived c/w their fixing brackets and even the screws to fit them to the case.
Not bad service eh? Full marks to Samsonite...if only all companies were as gracious.