Well i thought they should have some praise when due as they normally get bad press when things go wrong, and rightfully.
We had 10000 miles on VA so changed to £50 voucher as we had not purchased Beth's universal ticket. We were going to buy out there as she would get 15% discount. With my 10% discount on VH and the voucher it will only cost me £20.70. We are not likely to use it again due to circumstances so we thought good idea.
I tried to book on there web page but would not let me, i am guessing because i only wanted one as i have mine. So i though great need to call now and we all know what that means. I called and the guy was helpful and the only issue e had was understanding each other. Any how all went through and said goodbye. I then 10 minutes later got a call from the guy to say he checked my booking to make sure all had gone through and he noticed my Disney tickets were no longer . He asked what cost i got them at as i ordered last year so were £183 plus discount. He reordered the tickets at this cost . So well done to him for checking and me not having to have to short it when the tickets come