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Airport Assistance

Discussion in 'Special Needs' started by Wendy, Jun 17, 2013.

  1. Wendy
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    Wendy A hui hou kakou makuakane Staff Member Administrator

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    Has anyone used airport assistance at Gatwick, Orlando or Manchester :unsure:

    We are flying with Virgin and Chris says I should make use of it this year. I'm not so sure as I think it's abusing the system. We are flying from Gatwick, but coming home to Manchester.

    The main thing I am worried about is the wait when we get to Orlando, I use the handicap lane as I have been told to do that by a TSA officer who told me off (in a nice way) for standing in line :oops: but I am hearing some really bad stories about the wait to get through immigration. Our Keith had quite a wait on his recent trip and there is just no way I will manage it.

    The thing is I'm not the type of person to say excuse me and walk past people to get to the hall so I can use the handicap lane :redface: so this is why Chris is saying I need to ask for assistance.

    If I decide to, has anyone used Virgin's special assistance line and has anyone used this when flying into Orlando and if so what happens?
     
  2. keith
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    keith Camera nut Staff Member Administrator Forum Host

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    I don't know the situation at orlando but I did fly with a friend who used it at Manchester and they couldn't have been nicer to her. They went straight through the same doors the airline staff were using, no waiting around and on the way back it was similar.

    You really do need it and should have no qualms about using it at all! that's what it's there for :hug2:
     
  3. Johnie
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    Johnie Budget Queen Forum Host

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    That is exactly what it is there for. Please use it.
     
  4. Wendy
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    Wendy A hui hou kakou makuakane Staff Member Administrator

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    Thank you, I feel guilty using it, I know I'm silly, but you know what I'm like.

    It's good to know about Manchester Keith.
     
  5. mumof2
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    mumof2 Serious Forum Regular

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    We used assistance for Mum from Gatwick to Dublin and back in January, everyone involved was fantastic...so friendly and helpful, they even went out of their way to find the cushion for Mums wheelchair once we reached the car park and realised we didn't have it! Somehow we managed to leave it on the minibus that transported us from the 'plane to the buggy at passport control - they did the whole journey again just to find it. Mum didn't want to use assistance but it turned out to be so helpful I wouldn't travel with her again without using it! Just a shame the boys weren't with us, we had a right old time getting to the 'planes and back on various modes of transport! :lol:
     
  6. robertcraig
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    robertcraig Serious Forum Regular

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    My wife had to use wheelchair assistance both at GLASGOW and orlando found it an excellent service
     
  7. Johnie
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    Johnie Budget Queen Forum Host

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    Please don't. If you know you are going to be miserable and in pain then use it. There is nothing noble about suffering. Especially if it might impact your holiday.
     
  8. mumof2
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    mumof2 Serious Forum Regular

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    Johnie is right, please don't feel guilty Wendy. The service is there for a reason, if they didn't want people to use it they wouldn't offer!
     
  9. Wendy
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    Wendy A hui hou kakou makuakane Staff Member Administrator

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    Thank you all, ok I'll give Virgin a call today and find out some more about it.
     
  10. Oreo
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    Oreo Addicted to Mickey

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    You shouldn't feel guilty for a service which is needed.

    It's quite clear that it isn't being abused in this situation so I would find out all you can about it.

    :yes:
     
  11. Mari
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    Mari Serious Forum Regular

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    I havent used it in the UK, but weve used it, both for me and for my grandma in the US

    Both times there was a person right outside the plane with an airport wheelchair and that person really knew his way :) it was fast and the service provided was excellent


    Sent from my iPhone using Tapatalk
     
  12. Wendy
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    Wendy A hui hou kakou makuakane Staff Member Administrator

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    Does anyone know what happens about our luggage when we arrive in MCO :unsure: we usually go through immigration, get our bags and then keep them. I'm assuming it's the same with assistance :unsure:
     
  13. Mari
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    Mari Serious Forum Regular

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    It is, only Chris would have to carry all of them and walk fast :)

    The people weve encountered really know thei way around and walk super fast


    Sent from my iPhone using Tapatalk
     
  14. Wendy
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    Wendy A hui hou kakou makuakane Staff Member Administrator

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    Thanks Mari, hmm, so we might have to try and manage with one bag then :shocked: as he usually takes the cases and I take the cabin roll on and my bag on top of it.
     
  15. Wendy
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    Wendy A hui hou kakou makuakane Staff Member Administrator

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    I spoke to a lovely lady at Virgin Special Assistance just now and she has booked me in for assistance on all legs of the trip. She said that at MCO I will be collected by someone with a wheelchair and Chris and I will then be escorted through immigration to the car rental with our cases.

    Just one more thing, do I tip the people that help or the person who pushes the wheelchair :unsure: I don't know what the protocol is. I know you tip skycaps but I don't want to offend anyone either way, by tipping or not tipping.
     
  16. Johnie
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    Johnie Budget Queen Forum Host

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    I would tip
     
  17. uscwest
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    uscwest Senior Cast Member

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    I know I tipped the wheelchair folks at both Albuquerque and Baltimore when I hurt my knee but I honestly don't remember how much. I want to say at least $5.00 in Albuquerque and probably more in Baltimore because he did more for me assistance wise. I would use my best judgement Wendy, based on the service you receive.
     
  18. Wendy
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    Wendy A hui hou kakou makuakane Staff Member Administrator

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    Great thanks, I thought you probably did but I didn't want to offend anyone by tipping if it's not the correct thing to do.
     
  19. Johnie
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    Johnie Budget Queen Forum Host

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    If the person is not allowed to accept tips then they will decline but should appreciate the gesture
     
  20. Wendy
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    Wendy A hui hou kakou makuakane Staff Member Administrator

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    Thanks Johnie.
     

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