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Magic stuck at Castaway Cay overnight

Discussion in 'Disney Cruise Line' started by DisneyFreak, Feb 16, 2010.

  1. DisneyFreak
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    DisneyFreak Serious Forum Regular

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    Was anyone following this this past weekend?

    Disney Magic Stuck In Bahamas - Central Florida News 13

    I was reading a ton of posts on another Disney site :nono: from people who were on this cruise and from ones that had to wait to board until Sunday when the Magic returned. Unfortunately some people decided to take their frustration out on the cruise staff for something they have no control over.

    It sounded like disembarkation was pretty bad with customs and the fact that the Magic had to use a different terminal since the Wonder was already in port.
     
  2. uscwest
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    uscwest Senior Cast Member

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    I guess if I were on the outgoing cruise I would be more upset than the incoming, but I don't know for sure. When you plan a cruise it normally, at least for us, takes time, and you are really looking forward to it. Then to have it delayed like this is so discouraging. However, for those who didn't get back to port to make their flights there is another problem that needs to be taken care of. One of the hazards of nature and travel I guess.
     
  3. DisneyFreak
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    DisneyFreak Serious Forum Regular

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    A good example to purchase the travel insurance.

    From what I have read, the passengers who were going to be shorted a day of their cruise received transport back to Epcot for free admission and a $35 per person meal voucher. They also provided accomidations for that evening and travel back to PC. I believe they were also to receive an OBC.

    As a Florida resident we would have enjoyed an additional day onboard since we would not have had to worry about and other travel arrangements. Disney was allowing passengers to use the phones at guest services and the excursion desk to make/change flights, etc. They also allowed, at certain times, people to use the ships cell phones. I also read they were allowing free internet access as well for people to make travel changes.

    Part of the problem with leaving CC was that the ship pulled in instead of backing in because they had to repair one of the forward gang planks. Having to try and back out of CC in the bad weather they just didn't have enough power to get turned around. If they would have backed in as they usually do then there wouldn't have been as much of a problem leaving. I guess they made two attempts that were aborted before the third try was successful.

    Apparently the starboard side of the ship took a lot of cosmetic damage during the storm from constantly hitting the dock.

    Of course all of this is based on other posts from people on the ship.
     
  4. Slowhand
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    Slowhand Cruise Director Forum Host

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    After we docked at Castaway Cay on one of our cruises I asked one of the crew who had just finished manoevering the Magic why they sometimes reverse into dock and at other times they don`t.
    I was told that if there is any sign of bad weather, they always reverse into the dock at CC as it makes it easier to exit.
    Obviously in this case the weather prevented them from doing this.

    And there I thought it was for the benefit of the photographers from Shutters who could tempt you with a forward and an aft shot from the quayside on those cruises that stopped at CC twice on the cruise! :lol:
     
  5. DisneyFreak
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    DisneyFreak Serious Forum Regular

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    Here is a photo I borrowed from Sunday showing the Magic docked at the casino ships dock in PC with the Wonder coming along port side. I guess they had a "horn off" while passing.

    [​IMG]
     
  6. Kathmandu
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    Kathmandu Earning my ears

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    I had friends on this cruise, they missed their return flight and it was a big mess, they had to spend another night in Florida and come home the next morning, they didn't enjoy their extra long time on the ship worrying about getting back.
     
  7. keith
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    keith Camera nut Staff Member Administrator Forum Host

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    argh how awful :( I hope they got back ok in the end
     
  8. Tink
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    Tink Cead Mille Failte! Staff Member Administrator

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    Someone we know was onboard too, and said that the swells were so high, that while docked at Castaway Cay, the ship snapped two of the mooring sheets! :eek:
     
  9. Tinkfan
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    Tinkfan Earning my ears

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    I know it's inconvienient but safety does and should come first. Something far worse could have happened.
     
  10. Kathmandu
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    Kathmandu Earning my ears

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    Yes, she said she couldn't even enjoy being out on the decks for the incessent wind, strollers were blowing over and you couldn't eat outside, buns went flying off your plate.
     
  11. Tinker
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    Tinker Earning my ears

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  12. Mari
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    Mari Serious Forum Regular

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    I agree...


    probably not the holiday anyone was expecting, but in the end, everyone was safe :)
     
  13. kandekarleen
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    kandekarleen Earning my ears

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    We were on that ship!!! Yes some people were upset that they had to rearrange their travel plans but most people were very happy to have an extra day. Some people were actually dancing and singing down the halls saying they were stuck on a cruiseship in the bahamas. Disney Cruiseline did an amazing job in getting everyone accomidated. If they booked through Disney then everything was rearraged by Disney and you didn't have to worry about it. If you booked through some one else then Disney provided free phone calls and internet service for you to rearrange plans yourself. The crew members and Castmembers on the ship were very appoligetic. Disney came up with an itinerary on the spot and had navigators printed up in the morning. Disney also gave a 20% discount on their next cruise you book with them for the so called inconveinience. You can't get upset for something they can't controll. Things happen and Disney handled it amazingly. Kudos to Disney and all the Castmembers and crew of the Disney Magic.
     
  14. ukwdwnut
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    ukwdwnut Director of Recruitment Forum Host

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    thats disney for you, and what sets disney apart from everyone else :D
     

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