We (11 of us) went to dinner last evening at the new Olive Garden on west 192. The first of us there (Herself's sister) had called ahead and asked if they could accommodate us all at one table. They said yes. When we arrived, Herself went to the bar to get a house red. They gave her something else that was more costly (and no better). That set the tone. After waiting nearly an hour, we were taken to a table and a booth. Nope. Not acceptable. We all wanted to dine together, not at separate seating areas. We jiggled around some chairs and put the two little kids at one end and all snugged in. It took ages for the server to come for the orders, but that was finally accomplished. Salad and bread were served... I'm not a fan, but this is a group that is beyond fussy so we go where they will be happy. To cut to the chase of a long and tedious story, when the food came it was a mess. No one's entree was hot. The boy's was not even complete. They served him a bowl of cold, plain spaghetti. He'd ordered spaghetti with shrimp and parmesan butter sauce. I only ordered soup (I really don't like Olive Garden ) and it was inedible. Seriously. So, I didn't eat it. Herself took one bite of her entree (ravioli) and that was it. The boy's Da's entree was cold. Not warm, cold. He didn't eat his either... It turns out there was no house wine as "they forgot to order it for this week" according to the server. When it came time to clear the server asked if I wanted to take the soup. I told her no as I didn't like it at all. She said, "why didn't you ask for something else?" I said, "No one came by to ask." Needless to say, Olive Garden is not a great place by any means, but this place? Give it a miss. If you must go to Olive Garden go to the one on I drive near where Race Rock used to be (It's Buster and Dave's now). They at least serve hot food.