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Orlando International (MCO) first to get immigration kiosks

Discussion in 'Transportation & Travel' started by keith, Jun 19, 2013.

  1. keith
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    keith Camera nut Staff Member Administrator Forum Host

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    The kiosks are there to process passengers through immigration, as an alternative to being processed by a CBP agent


    If there is any involvement by a CBP officer, it will be to assist kiosk use to keep traffic flowing, not to duplicate what the kiosk is doing, although assistance is more likely to be provided by the airport’s own multi-lingual Airport Ambassador staff


    The whole concept is to speed up immigration. Due to federal cutbacks it is very difficult to get additional CBP staff allocated to any U.S. airport, therefore the way to speed up processing is to introduce technology to do what the CBP officers do, hence the kiosks. The kiosks will significantly increase the effective processing capacity of the Immigration facilities at MCO.


    The expected processing time for an experienced user will be about 60 seconds. Obviously first-timers may be slower than that; however, it is anticipated to be faster than processing by a CBP officer, and even if it is not, it will still increase the overall processing capacity of the Immigration facilities – it will be like having more CBP desks open in the Immigration hall, but some of them will be automated rather than human.


    There will be no charge to use the immigration kiosk

    The kiosks will initially only be available in English

    The kiosk will be available for passengers of all ages

    The kiosk will be available for passengers from all visa waiver countries and U.S. citizens (although it will be targeted towards non-U.S. residents as that is where the processing delays typically occur. This will make MCO the first airport to have such technology for non-U.S. citizens)

    The kiosk will scan your passport (whether or not it has an embedded chip), take your photo (to compare against the photo in the passport and (if applicable) the photo stored in the chip in the passport), and take your fingerprints.

    After completing the above and responding to the questions on the touchscreen, a receipt will be printed for the passenger

    The passenger will then proceed to baggage claim before clearing Customs.



    The kiosks will be in place and ready for use by July 1; however, we are still waiting for Customs and Border Protection to sign off on the start date.


    5/17/2013 - New Self-Service Technology Initiative Program Will Streamline International Passenger Processing at Orlando International Airport






    ORLANDO, FL. – The Greater Orlando Aviation Authority Board approved at its May meeting the implementation of a new initiative program self-service Automated Passport Control (APC) system. Orlando International Airport will be the first airport in the nation to test the self-service kiosks to expedite the international arrival process and reduce passenger processing times with Customs and Border Protection (CBP). The new system is expected to be in place by this summer.

    The self-service kiosk technology will partially automate the inspection process for non-U.S. citizens entering the United States. Later this year, the program will expand in Orlando to add U.S. citizens as well. According to Customs and Border Protection, the primary objective of the technology is to increase the productivity of its resources by moving much of the mundane but necessary data collection duties to the passenger while they wait in queue. The self-processing kiosks will collect the passengers’ passport and flight information, declaration data, scan fingerprints, take a photo and issue a receipt to the passenger. The passenger then brings their passport and receipt to a CBP officer for verification. This program does not require passengers to register in advance. It will be available to all international passengers arriving at Orlando International Airport.

    “With the forecast rate of international growth at Orlando International prompted by regional business expansion the addition of services and processes that improve the arrival experience for our travelers is welcomed. It benefits our airport and has proven to have a major economic impact on the businesses that serve Central Florida,” says Frank Kruppenbacher, Chairman of the Greater Orlando Aviation Authority.

    As a Model Port (port of entry) designated by the United States Customs and Border Protection, Orlando International Airport continues its goal to introduce the latest high technology to process international passenger arrivals quicker and more efficiently.

    In April, Orlando International became the first airport in the nation to collaborate with the CBP to automate the I-94 documentation for entry into the United States. The introduction of that program has also helped to reduce wait times and streamline the arrival process for international passengers.

    “Orlando International Airport has long been a receptive participant in testing and implementing various forms of new technology to enhance and improve processes especially in the areas of safety and security. This new kiosk system is a logical step for us to explore as we continue to grow our international business and look for ways to enhance “The Orlando Experience,”® says Phil Brown, Executive Director of the Greater Orlando Aviation Authority.

    The self-service kiosks are being developed for the Authority by SITA a leading specialist in air transport communications and information technology.

    Orlando International processed a record 3.7 million international passengers in 2012 and so far this year is recording double-digit growth of 10.8 percent.

    http://www.orlandoairports.net/press/2013/20130517.htm
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    Dawn carpe diem-ing Forum Host

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    Oooh I want to play with them. :D
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    Britchick Serious Forum Regular

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    All I can think is unexpected item in the baggage area! Lol

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