SW still owes me money!

Discussion in 'General' started by Isafari, Jul 5, 2008.

  1. Isafari

    Isafari Moderator Staff Member Moderator

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    Some of you may remember that after I came back from our hols at the beginning of the year, I excitedy popped my SW photo DVD into my computer to view the photos from our Marine Mammal Keeper experience.....and the photos weren't there.
    I contacted SW and got a letter back saying they were sorry and the money would be refunded back into my account. This letter is dated 7th February.
    I waited and waited.....nothing. I rang them up....nothing. I waited and waited...nothing. I rang them again....nothing.

    What would you do? Give up? It is only $64 but it is better in my pocket than theirs :sigh;
     
  2. Britchick

    Britchick Well-Known Member

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    no i would go higher and claim some compensation from all the hassle
     
  3. keith

    keith Administrator Staff Member Administrator

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    I'd keep at them! It'll be someone agreed but then didnt communicate or fill in the right forms to make it happen. Given youve got past the hurdle of getting them to agree to refund, I'd definitely keep on at them
     
  4. Tink

    Tink Administrator Staff Member Administrator

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    Keep at it. When you ring, insist on speaking to the CFO (cheif financial officer) or the Head of AR. :yes: Don't let them make off with your money!
     
  5. Claire

    Claire Active Member

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    Another vote for 'keeping on at them'! Imagine if 10 people had the same problem and didn't push for a refund. That's $640 SW have made for no reason! Good luck.
     
  6. cathydisneynut

    cathydisneynut New Member

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    Keep at them Isafari! And claim for your phone calls too!
     
  7. BevW

    BevW New Member

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    Don't give up Isa!!! It may just be only $64 but that's money you could use someplace else!
     
  8. Wendy

    Wendy Administrator Staff Member Administrator

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    Don't give up Diane, I'd keep hounding them until they pay up - they might give you an Annual Pass if make enough noise as compensation :fingers:
     
  9. Isafari

    Isafari Moderator Staff Member Moderator

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    Thanks everyone. I was going to give up because I really am not one to be confrontational or pushy.

    Tink....what does AR stand for?
    Any idea of how to get in touch with these people? I only have the number I was given in the letter for 'guest correspondence' and then they gave me the number for the 'accounts dept' neither of which got me anywhere.
     
  10. keith

    keith Administrator Staff Member Administrator

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    I know what you mean but we all work too hard for money to have it taken and not get what was promised

    Tell them to fix it or we'll send in Dawn and the hippos :hippo3:
     
  11. Britchick

    Britchick Well-Known Member

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    do it via email then! or written
     
  12. Taja

    Taja New Member

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    AR or AP, Tink?

    Diane, AR = Accounts Receivable; AP = Accounts Payable. AP would issue a check, but it has to go through the refund approval process first.

    It sounds as though your claim got stuck in the process somewhere.

    Gather your previous contact information and contact Southwest again with the information you already have, including the refund promise. Do it via email or snail mail so you have documentation.
     
  13. Tink

    Tink Administrator Staff Member Administrator

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    Sorry! Typo! :eek:
     
  14. Isafari

    Isafari Moderator Staff Member Moderator

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    Just an update.....or not

    Still no reply from the letter I sent over a month ago....will let you know if I ever hear from them :mad:

    I am going to write to Mr carrier again but let him know I'm not happy with the lack of response so far. I still have the original documentation and receipt (sent photocopies in post)
    Can I just ask one thing? I spoke to a lady in accounts at one point and I took her name which I want to quote in this next letter but, it's an unusual name and I don't want to offend anyone by spelling it wrongly.

    Now, I have it written down as Neetza Peraz. Is anyone familiar with either of those names? If so, do you have the correct spelling?
     
  15. Claire

    Claire Active Member

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    That is so not funny! It does make you wonder why these things have to drag on and on.
     
  16. Wendy

    Wendy Administrator Staff Member Administrator

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    I don't have any idea Diane sorry, it could be Nitza Perez though. Just spell it as you think and then say you are sorry if you have the spelling of her name incorrect :yes:
     
  17. Isafari

    Isafari Moderator Staff Member Moderator

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    This is what I have done :lol:

    Just waiting for a response to my phone thread to put my mobile numbre on the letter then I can get it posted.....and hopefully a response this time. (what is it with people wanting my money) :lol:
     
  18. Wendy

    Wendy Administrator Staff Member Administrator

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    :fingers: you actually get somewhere this time Diane :hug2:
     
  19. Isafari

    Isafari Moderator Staff Member Moderator

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    Thanks Wendy.........will let you know ( I think a free pass is in order too ):lol:
     
  20. Wendy

    Wendy Administrator Staff Member Administrator

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    Definitely a free silver or gold passporter pass would be great :D
     

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