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Universal and wheelchair warning

Discussion in 'Special Needs' started by mainecoon lover, Jun 16, 2012.

  1. mainecoon lover
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    mainecoon lover Addicted to Mickey

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    Just returned from taking Beth to Orlando as an early 21st birthday treat. We purchased all tickets before leaving. We went to IOA guest service to obtain GAP for Beth. The CM told me Beth would not be able to go on any ride but the carousel and no rides in Universal. They would not even let her go on cat in the hat. I explained her wheelchair gave her full body support and was crash tested for vehicles but they were having none of it. They refunded me after I stood my ground ( the poor cm was very apologetic ). I have written a complaint and just recieved a phone call to say its Universals rules not to allow anyone to ride who can not support themselves and hold the bar ( Beth can hold the bar but not sit unaided ). I asked that they made this very aware on their homepage but was told no its up to the individual to search the PDF. I explained Beth had been on this ride several times over the years and I would not think to look at this. I also asked what's the difference between this and Winnie the pooh which Beth had ridden the day before, she said they are not aware of Disney rides ( yeah right )

    Here it is

    http://www.universalorlando.co.uk/uocouk/Images/RidersGuideUpdateFlyer_tcm37-10940.pdf

    I am sorry but I find this totally discriminating :thumbsdown:
     
  2. Wendy
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    Wendy A hui hou kakou makuakane Staff Member Administrator

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    I'm sorry you had this happen Michelle what a horrible thing to happen, poor Beth. Thank you for your warning to other people visiting.:hug2:
     
  3. mainecoon lover
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    mainecoon lover Addicted to Mickey

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    Your welcome Wendy. I would hate for anyone to be as disappointed as Beth was. Was hard to explain to her why she could not ride. Just had email from them saying thank you for taking their call and they hope we visit soon :unsure:
     
  4. Wendy
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    Wendy A hui hou kakou makuakane Staff Member Administrator

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    It really is a shame, poor Beth, I don't think you'll be visiting them anytime soon, silly people :rolleyes2:
     
  5. uscwest
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    uscwest Senior Cast Member

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    Michelle,

    That is very discriminatory. The Americans with Disabilities Act is supposed to prevent this. I'm not totally up on it but if you go to www.ada.gov it will give you all the guidance.
     
  6. Tink
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    Tink Cead Mille Failte! Staff Member Administrator

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    I cannot truly explain how much this disgusts me. I am so sorry our Beth had to suffer this sort of treatment here in the "land of the free." I'm all for safety, even over the top, over board, err on the side of caution safety; but she'd already been on these rides! :eek:

    Hope you visit soon. Huh. What total idiots they are.

    Thank you so very much for bringing us this news.

    We need this info on the boards, in a very formal way. If Universal is going to bar anyone from rides that cannot meet their requirements fine, but we'll need to alert everyone who comes here to that fact.
     
  7. Shellyamc
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    Shellyamc Serious Forum Regular

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    What a terrible thing..poor Beth :nono:

    You can allow people in wheelchairs to pay for a ticket and enter your park, but they will not be allowed to ride anything?!?!?!? That just doesn't add up! Just put a sign up saying "keep out" and be done with it. It makes me sick!
     
  8. Tink
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    Tink Cead Mille Failte! Staff Member Administrator

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    Or let anyone who cannot meet their rigid and unnecessary criteria in for free.
     
  9. Dawn
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    Dawn carpe diem-ing Forum Host

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    That is disgusting. I really have no words. :furious:

    Poor Beth. :hug2:
     
  10. Deafjeff
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    Deafjeff Serious Forum Regular

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  11. mainecoon lover
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    mainecoon lover Addicted to Mickey

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    Thank you will check this out :thumbsup:
     
  12. Suebeattie
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    Suebeattie Addicted to Mickey

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    How awful and annoying that they ruined your visit there like that - certainly wont make you want to revisit.
    :wiggle:
     
  13. mainecoon lover
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    mainecoon lover Addicted to Mickey

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    This seems to have happened to another family who are out there at the moment :(. There was another family who seemed to get their dd on the rides but she was able to ride the likes of Hulk so guessing she is not as severe.
     
  14. DisneyFreak
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    DisneyFreak Serious Forum Regular

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    This!

    Ironic how as I am typing this that there is a Universal ad banner at the top of my screen Despicable Me. I wonder if Universal is actually talking about their policy instead of the new ride? :thumbsdown:

    Despicable indeed!
     
  15. mainecoon lover
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    mainecoon lover Addicted to Mickey

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    That's a very good point
     

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